News

Andrew With Bag Of Money

Changes to Universal Credit Limited Capability for Work and Work-Related Activity

2 Jun 2026

From April 2026, changes to Universal Credit Limited Capability for Work and Work-Related Activity (LCWRA) payments came into effect.
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Big Purchase, Big Savings? A Housing Perks Case Study

2 Jun 2026

Read all about a case study from a Housing Perks user.
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Rent Collector – What Do These Numbers Mean?

2 Jun 2026

So, you have Rent Collector, and your Rent Due tells you what you need to pay each month, but what do the numbers that make up your Rent Due amount actually mean?
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What is a Sundry Account?

2 Jun 2026

A Sundry Account is other non-rent debt you may have with us. For example, if you owe money for a chargeable repair, if there’s been a benefit overpayment collected from us, or if you owe us legal expenses for any court actions that have been taken against you.
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Domestic Pet Policy

2 Jun 2026

We would like to give a huge thank you to those of you who took the time to read our new Domestic Pets Policy and provide us with feedback.
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2026 Annual Assurance Statement

2 Jun 2026

Every year we send an Assurance Statement to the Scottish Housing Regulator, confirming that we comply with our regulatory framework (or setting out any action we need to take to ensure we comply).
Andrew With Bag Of Money

£255,000 for ELHA Tenants!

27 Apr 2026

That’s right, our Money and Home Energy Service has helped our tenants claim over a quarter of a million pounds in the last year!
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Did You Find Captain Discount?

27 Apr 2026

In case you missed him, Captain Discount was peeking out of a window on the summary page.
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Housing Perks – Not Just For Shops

27 Apr 2026

Over 2,000 Housing Perks vouchers have been bought, saving tenants £5,600 since we joined the scheme. That’s an average saving of around £2.80 on every voucher.
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Right to Repair and Alternative Contractors

27 Apr 2026

The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time, and if we fail to meet this timescale, we must pay you compensation.
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Planned Maintenance Calendar

27 Apr 2026

The Planned Maintenance Calendar has been updated with our 2026-27 plans.
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Scottish Housing Regulator Engagement Plan

27 Apr 2026

The Scottish Housing Regulator has published the Social Housing Engagement Plans for 2026/27. ELHA is rated at the highest level, “Compliant”, which means we meet all regulatory requirements, including the Standards of Governance and Financial Management.
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Complaints and Serious Concerns Factsheet

27 Apr 2026

The Scottish Housing Regulator has published a new factsheet on Complaints & Serious Concerns.
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Introducing Our Customer Services Team

17 Apr 2026

We have created a new Customer Services Team.
Captain Discount

Did You Find Captain Discount?

6 Apr 2026

Captain Discount's final farewell.
ELHA SPRITE 7B Grumpy

Complaints and Serious Concerns Factsheet

6 Apr 2026

The Scottish Housing Regulator has published a new factsheet on Complaints & Serious Concerns.
Legacy To UC

Legacy Benefits Ending by March 2026

18 Mar 2026

If you currently receive Child Tax Credit, Working Tax Credit, Jobseeker’s Allowance, Income Support, Housing Benefit (working-aged people), or Income Related ESA, your benefits will stop by 31 March 2026 as everyone moves onto Universal Credit.
Andrew With Light Bulb

Energy Bills Set to Fall from April

18 Mar 2026

From 1 April 2026, the Energy Price Cap will drop by about 7%.
UC On Laptop

Rent Increase and Universal Credit

18 Mar 2026

All tenants should have received a Rent Increase Notification showing your new rent charge effective from1 April 2026. You need to report this change to the department for Works & Pensions through your Journal on 1 April, not before, so the housing element of your UC is updated correctly.
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Money & Home Energy Special Takeaways

18 Mar 2026

Key information from this special edition
Andrew Money & Home Energy Adviser

Case Study: How we Helped Our Tenant Gain over £30,000

18 Mar 2026

Our Money & Home Energy Adviser, Andrew, was asked to help one of our tenants, a single woman living alone in a three-bedroom property, with multiple long-term health conditions.
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4% Off Hogmanay?

17 Dec 2025

Just a wee reminder that you can get 3 to 7% off shopping vouchers for the main supermarkets when you buy them through Housing Perks.
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Festive Opening Times

17 Dec 2025

You can use your My Home account 24/7 across Christmas and New Year, and These Homes (our digital lettings service) continues to operate 24/7 as normal too, but our Head Office and telephone services will be closed from 12.30pm on Wednesday 24 December 2025 until 9.00am on Monday 5 January 2026.
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Getting the Best from Rent Collector – Connections

17 Dec 2025

Did you know that Rent Collector is your own personal window into other services?
Andrew With Light Bulb

Worried About Winter Costs?

17 Dec 2025

If you’re worried about increased energy costs this winter or would like some advice about budgeting for the Festive Season, our Money & Home Energy Adviser, Andrew, is here to help.
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Get Ready for Winter

17 Dec 2025

Be prepared for the cold weather whenever it shows up, and make sure that you avoid frozen or burst pipes this winter.
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Bin Collections over the Festive Period

17 Dec 2025

East Lothian Council’s bin and waste collection service schedule is usually affected during the festive period. If your normal collection falls at Christmas and New Year, the Council have provided alternative dates for your waste and recycling to be collected
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Winter Road Maintenance

17 Dec 2025

While we don’t own any roads (even if we own all the homes on a street, the roads are still adopted by East Lothian Council), we want to make sure our tenants know what to expect when it comes to winter road maintenance.
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Community Alarm Service

2 Dec 2025

On 1 December 2025, we switched off the analogue Community Alarm systems in our amenity homes and stopped charging for this service, the costs which were being collected through Service Charges.
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Christmas Shopping Savings with Housing Perks!

2 Dec 2025

Don’t forget to check Housing Perks before doing any Christmas Shopping.