For up to the minute news from ELHA, please visit our Facebook page.


Performance 365


Our annual performance figures have been updated on our Performance 365 microsite,!


Estate Complaints


We are currently receiving a higher than normal volume of complaints, mostly about the condition of gardens and communal areas, and about the level of service our new stair cleaning contractor is providing.


Housing First Project


In partnership with Women’s Aid East & Midlothian (WAEML) and East Lothian Council, we have received a 2-year grant from the Scottish Government’s Third Sector Homelessness Fund.

Have Your Say – The Scottish Social Housing Charter


The Charter is due to be reviewed and so the Tenant Participation Advisory Service (TPAS) and the Tenant Information Service (TIS) are hosting a series of events aimed at tenants, landlords and other interested parties to find out what you think.

Consultation Calendar


Each year we consult with tenants on a wide range of topics.

My Home

Are You Making the Most of My Home?


As most of our staff are still working from home and may be hard to reach by phone, we’d like to remind everyone that My Home is still the fastest and easiest way to manage your tenancy.

School Age Payments - Update


Applications for the School Age Payment are now open to families who get tax credits or certain benefits and have a child who was born between 1 March 2016 and 28 February 2017.


For News & Updates – Facebook


We can fit so much more on Facebook than we can in newsletters!

Wee Red Logo

Wee Red Upcycles project


We’re delighted to announce that we will be working in partnership with Wee Red Upcycles, a Community Interest Company (CIC) based in Haddington

Complaint Face

New Complaint Procedure


We like to think that most of our tenants are happy with the services we provide, but we’re not perfect

Action Fraud Logo Big

Recent Scams


Action Fraud has issued a warning to the public about a National Insurance scam.

Age Scotland Logo

Are You Missing Out on a Council Tax Reduction?


New figures from Age Scotland reveal that older people on low incomes missed out on £88 million in Council Tax Reduction support last year.

Tenant Participation Sm

Management Committee


We’re currently looking for new Management Committee Members.


Garden Care Scheme


The Garden Care Scheme has now restarted, but it may take some time to get caught up.

Mask Sprite 4

We're Open


Our office has reopened, some restrictions apply


The Social Housing Fuel Support Fund


The Social Housing Fuel Support Fund is a £2 million emergency fund, introduced by the Scottish Government

ELHA SPRITE R3 Electrician Smoke Alarm PPE

Fire Alarm Upgrades


Our fire alarm upgrades have restarted.

These Homes Logo

These Homes Available!


We now have homes available on These Homes.

1200px Social Security Scotland Logo.svg

Social Security Scotland Update


An update on the 2021 increases in allowances

Lockdown Update!


A quick update on changes now that lockdown restrictions are due to ease.

These Homes Logo RGB

These Homes is Live


These Homes is now open for resitrations

TH Stapline Preview

These Homes Update


Our last ever Homehunt property listing went up in early March, and we’re preparing for the launch of These Homes on 22 March.

Captain Discount Crop

Direct Debits and the "Rent Freeze" - Some Still Change!


As the introduction of new and increased Key Tenant Rent Discounts means an effective “Rent Freeze” for all paper-free tenants, we’ve been doing a lot checking and rechecking whose Direct Debit will change.

ELHA SPRITE R3 Electrician Smoke Alarm PPE Asian 1

Planned Maintenance 2021-22


We normally publish the new financial year’s planned maintenance calendar around this time of year. Due to Lockdown restrictions, what we can and can’t do is liable to change from month to month.


NHS Inform


NHS Inform is Scotland's national health information service. Their aim is to provide the people in Scotland with accurate and relevant information to help you make informed decisions about your own health and the health of the people you care for.


Money & Home Energy Advice Service


Anne is available for both money and home energy advice. While home visits aren’t an option (yet), she is still able to help over the phone and by providing information and advice by e-mail or post.

Department For Work And Pensions Logo.svg

Department of Work & Pensions Update


A recent update from the DWP.

ELHA SPRITE 2B Mask Gloves

Right to Repair and Alternative Contractors


The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time.

These Homes Logo

These Homes – Go Live Date


We are really excited to be working in partnership with a number of landlords from around Scotland to deliver a new Digital Lettings Service – These Homes which will replace the Homehunt system we currently use to allocate and relet our properties.

Allocations Policy Consultation


The review of our Allocations Policy, and the switch to These Homes has been an ongoing project since 2019. We carried out two consultations with tenants and applicants – one in 2019 and another in 2020.

Captain Discount Crop

Captain Discount Says, "Thank You for Taking Part!"


We had a record-breaking response to this year’s rent increase consultation. 379 of you responded by the deadline, that’s 28.5% of our tenants, beating last year’s record of 24.4%!


The Beast from the East Has Arrived!


Be prepared for the cold weather


Fraud Prevention


If we make a major change to our services, we will always write to you to let you know. If you are paper free, you will either receive a PDF letter attached to an e-mail or a branded newsletter-style update.

1200px Social Security Scotland Logo.svg

Social Security Scotland Update for Parents


A quick update on new benefits for parent from Social Security Scotland


Housing Stock Survey


Over the next month, representatives from Jones Lang LaSalle, a firm of surveyors, will be inspecting some of our properties as part of a routine valuation exercise.

The Good the Bad and the Ugly


Well, the 2021 rent increase consultation definitely made January interesting! We’re really pleased that most tenants who took part visited the new consultation area.

A Virtual Meeting, Viewing and Sign Up!


Our allocation process usually involves a home visit with the potential applicant. But that poses problems at the moment...

Captain Discount 2

Is it a Bird? Is it a Plane? Is it…. a Rent Freeze?


If you haven’t already taken part in this year’s Rent Increase Consultation, why not? Captain Discount is bringing something very different to the usual Inflation +1% increase we’re all used to.


Lockdown - Again


The latest lockdown means that we have had to change a few things.

These Homes Logo

These Homes – Coming Soon


We are really excited to announce that we are working in partnership with another six Landlords from around Scotland to deliver a new online Digital Lettings Service – These Homes which will replace the Homehunt system

ELHA SPRITE 5 Woman Only

Get Involved from Home


If you’re looking for something new to do during lockdown, why not get involved in some of our projects? There’s a lot you can do from home.

Passport Photo Eric 24 08 2020

New Staff


Welcome to Eric Stoddart, our new Executive Support Officer. Eric has worked in Banking & Financial Services for many years, specialising recently in Change Management & Business Improvement

PSMI Graduation Badge

Social Media


Our Customer Information Officer, Mary Hargreaves, has completed a Professional Diploma in Social Media for Government & Public Sector, and graduated (virtually) just before the festive break.

Closure Dates & Repair Service


We will be closed from 4pm on Wednesday 23rd December 2020 until Level 4 restrictions are lifted. R3 will still be available for urgent and emergency repairs on 03000 999 247.

Housing Officer Areas


Michelle Cassidy will be rejoining us from January, see the new split of areas to see who will be your Housing officer.

Check Your E-mail!


If you are paper-free, please make sure you check your e-mails at least once per week.

If You Pay Your Rent By Phone…


... remember that our offices will be closed and make alternate arrangements for paying your rent.

What's This...?


We're about to do something different. keep your eyes peeled for this year's rent increase consultation - it's going to be different (in a good way).

Thank You!


Thank you to all our tenants, and lets hope 2021 brings better times.


Your Account is Changing (except it’s not really)


As you know, our My Home service is a one-stop shop for all your tenancy management needs, and you seem to like it – My Home and typically have between seven and eight thousand visits per month.

Benefit Update!


News about new benefits, grants and more.

ELHA SPRITE R3 Electrician Smoke Alarm PPE

New Fire Alarm Regulations


Although the deadline for getting all Scottish homes up to the new fire alarm standards is likely to be extended to 2022, we already have this well in hand.


Our Performance


The Scottish Housing Regulator (SHR) has now published it’s 2019-20 findings, and you can view our Landlord Performance Report on the SHR website.

Our (online) Annual General Meeting


This year’s SGM and AGM were certainly different and hopefully a one off. This was held using Microsoft Teams, and although we were unable to meet face to face it was nice to see familiar faces in a virtual setting.


Did You see an ID Badge?


We’re not visiting many of our tenants at the moment, but we would like to remind you to always check ID badges before allowing anyone into your home.

Anne Head

A Warm Winter Message from Anne!


Hi, in case we’ve not met before, I’m Anne. I’m here to help you stay warm this winter. I’ve collected together some news, some tips, and some links to help you prepare for winter. After all, it’s 2020 – anything could happen!

Anne In Rocking Chair With Light Bulb 1 FLIPPED

How I’ve Helped Tenants Like You


You don’t need to be in difficulty to ask for help – every £ saved in energy bills is a £ to spend on something more fun – that’s something everyone can appreciate. Here’s how I’ve helped so far…

Anne In Rocking Chair With Light Bulb 2 FLIPPED

Stay Up to Date


If you’re not already following us on Facebook, please do – we’re always updating it with information on Warm Home Discounts, green energy promotions, extra funding for low income households, special offers and more.

Anne In Rocking Chair With Light Bulb 3 FLIPPED

Winter Fuel Payment


If you were born on or before 5 October 1954 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

Anne In Rocking Chair With Light Bulb 4 FLIPPED

Warm Home Discount Scheme


The Government runs a grant program in partnership with many of the energy companies called the Warm Home Discount Scheme. The Scheme can provide £140 towards the cost of your electricity.

Anne In Rocking Chair With Light Bulb 5 FLIPPED

Top Energy Tips


Here's a few helpful tips for staying warm this winter, while keeping your bills low.

We’re Extending Our Assistance Scheme


Although we have been a supporter of many aspects of Welfare Reform and the introduction of UC, the "five week wait" has always been an exception to this.




Congratulations to Joanna Walker who became our 1,000th My Home tenant!

ELHA SPRITE Anne Money Advisor

Clocks, Timers and Energy Advice


The clocks went back - did your timers? And are you worried about heating your home this winter?

Garden Competition Winners!


We asked you to send in photos of your gardens, baskets or pots for our virtual garden competition and were delighted to receive over a dozen entries – we loved seeing what you’ve done with your gardens.

Ian And The Usual Suspects

Welcome, Ian Riding, Our New Housing Officer


We have a new Housing Officer, currently covering Haddington properties.

Home Contents Insurance


Just a quick reminder that we can provide information on home contents insurance designed for social housing tenants.

Scottish Housing Day Logo

What is Scottish Housing Day?


Scottish Housing Day is about celebrating the impact that housing makes to the lives of people and communities across Scotland, as well as communicating to people about their housing options.

Scottish Housing Day Logo

It's Scottish Housing Day


This year’s Scottish Housing Day theme is the value of social housing. So we’ve had a chat with some of our tenants and staff on what they think is great about social housing. What would you add?

Wildflower Cres

More New Builds


The first phase of our new builds at Wildflower Crescent in Ormiston have now been allocated, and we’re getting handover on Scottish Housing Day (barring unforeseen events, of course).

TIG On Teams Small

Celebrating Digital Communication


Scottish Housing Day is celebrating social housing this year, and what makes ELHA stand out, is our commitment to digital services.

ELHA SPRITE Anne Money Advisor

Home Energy Advice – New Service


Our Money Adviser, Anne Rattray, has completed a City & Guilds in Home Energy Awareness meaning she can now give advice to help tenants with their energy bills.

Wildflower Cres

New Homes!


We’re happy to be able to say that our new home building programmes are moving once again.

Send Us Your Garden (photos)! Win Shopping Vouchers!


We didn’t get to see your gardens blooming this year, so we’re running an online gardening competition instead.


New Tenant Participation Strategy Leaflet


We recently updated our Tenant Participation Strategy leaflet.

SSS Logo

Job Start Payment


A new benefit from Social Security Scotland to support young people living in Scotland into work opened for applications on Monday 17 August.

Tenants Voice Logo

Tenant Voice Scotland


The Tenant Participation Advisory Service (TPAS) Scotland have created Tenant Voice Scotland to enable all tenants to share their thoughts, ideas and opinions

Save The Date Blue Banner 100

Scottish Housing Day 2020


Scottish Housing Day is 16 September.


Settled Status


Following Brexit, there will be a transition period for EEA nationals until 31 December 2020.


Thank you!


We are thrilled that over 300 of our tenants chose to take part in this year's Rent Increase Consultation - that's almost a quarter of all tenants!

Healthier Scotland Logo

Best Start Foods


UK Government Healthy Start vouchers are stopping for families in Scotland at the end of March 2020.

The LIFT Scheme


If you are a local authority or housing association tenant, you could be eligible for funding of up to 40% towards the cost of a home through the Scottish Government's LIFT scheme.

Our Assurance Statement


This has now been submitted to the Scottish Housing Regulator

Make A Stand

Make a Stand


We have signed up to make a stand against domestic abuse.

Changes to the Tenancy Agreement


Some of the Housing (Scotland) Act changes to your Tenancy Agreement have now been applied.

TPAS Accrediation Full Col



We have successfully renewed our Gold TPAS Accreditation

Uc Logo

On Universal Credit?


Update with your new rent now!

About Us

  • Healthy Happy Homes
  • Scottish Federation of Housing Associations
  • get texthelp Browsealoud
  • Happy to Translate
  • Disability Confident Employer
  • Digital Participation Signatory
  • Cyber Essentials Certified