News

For up to the minute news from ELHA, please visit our Facebook page.

Lockdown Update!

09/04/2021

A quick update on changes now that lockdown restrictions are due to ease.

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These Homes is Live

22/03/2021

These Homes is now open for resitrations

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These Homes Update

18/03/2021

Our last ever Homehunt property listing went up in early March, and we’re preparing for the launch of These Homes on 22 March.

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Direct Debits and the "Rent Freeze" - Some Still Change!

18/03/2021

As the introduction of new and increased Key Tenant Rent Discounts means an effective “Rent Freeze” for all paper-free tenants, we’ve been doing a lot checking and rechecking whose Direct Debit will change.

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Planned Maintenance 2021-22

18/03/2021

We normally publish the new financial year’s planned maintenance calendar around this time of year. Due to Lockdown restrictions, what we can and can’t do is liable to change from month to month.

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NHS Inform

18/03/2021

NHS Inform is Scotland's national health information service. Their aim is to provide the people in Scotland with accurate and relevant information to help you make informed decisions about your own health and the health of the people you care for.

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Money & Home Energy Advice Service

18/03/2021

Anne is available for both money and home energy advice. While home visits aren’t an option (yet), she is still able to help over the phone and by providing information and advice by e-mail or post.

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Department of Work & Pensions Update

18/03/2021

A recent update from the DWP.

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Right to Repair and Alternative Contractors

18/03/2021

The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time.

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These Homes – Go Live Date

03/03/2021

We are really excited to be working in partnership with a number of landlords from around Scotland to deliver a new Digital Lettings Service – These Homes which will replace the Homehunt system we currently use to allocate and relet our properties.

Allocations Policy Consultation

03/03/2021

The review of our Allocations Policy, and the switch to These Homes has been an ongoing project since 2019. We carried out two consultations with tenants and applicants – one in 2019 and another in 2020.

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Captain Discount Says, "Thank You for Taking Part!"

11/02/2021

We had a record-breaking response to this year’s rent increase consultation. 379 of you responded by the deadline, that’s 28.5% of our tenants, beating last year’s record of 24.4%!

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The Beast from the East Has Arrived!

11/02/2021

Be prepared for the cold weather

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Fraud Prevention

11/02/2021

If we make a major change to our services, we will always write to you to let you know. If you are paper free, you will either receive a PDF letter attached to an e-mail or a branded newsletter-style update.

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Social Security Scotland Update for Parents

11/02/2021

A quick update on new benefits for parent from Social Security Scotland

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Housing Stock Survey

11/02/2021

Over the next month, representatives from Jones Lang LaSalle, a firm of surveyors, will be inspecting some of our properties as part of a routine valuation exercise.

The Good the Bad and the Ugly

11/02/2021

Well, the 2021 rent increase consultation definitely made January interesting! We’re really pleased that most tenants who took part visited the new consultation area.

A Virtual Meeting, Viewing and Sign Up!

11/02/2021

Our allocation process usually involves a home visit with the potential applicant. But that poses problems at the moment...

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Is it a Bird? Is it a Plane? Is it…. a Rent Freeze?

12/01/2021

If you haven’t already taken part in this year’s Rent Increase Consultation, why not? Captain Discount is bringing something very different to the usual Inflation +1% increase we’re all used to.

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Lockdown - Again

12/01/2021

The latest lockdown means that we have had to change a few things.

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These Homes – Coming Soon

12/01/2021

We are really excited to announce that we are working in partnership with another six Landlords from around Scotland to deliver a new online Digital Lettings Service – These Homes which will replace the Homehunt system

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Get Involved from Home

12/01/2021

If you’re looking for something new to do during lockdown, why not get involved in some of our projects? There’s a lot you can do from home.

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New Staff

12/01/2021

Welcome to Eric Stoddart, our new Executive Support Officer. Eric has worked in Banking & Financial Services for many years, specialising recently in Change Management & Business Improvement

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Social Media

12/01/2021

Our Customer Information Officer, Mary Hargreaves, has completed a Professional Diploma in Social Media for Government & Public Sector, and graduated (virtually) just before the festive break.

Closure Dates & Repair Service

22/12/2020

We will be closed from 4pm on Wednesday 23rd December 2020 until Level 4 restrictions are lifted. R3 will still be available for urgent and emergency repairs on 03000 999 247.

Housing Officer Areas

22/12/2020

Michelle Cassidy will be rejoining us from January, see the new split of areas to see who will be your Housing officer.

Check Your E-mail!

22/12/2020

If you are paper-free, please make sure you check your e-mails at least once per week.

If You Pay Your Rent By Phone…

22/12/2020

... remember that our offices will be closed and make alternate arrangements for paying your rent.

What's This...?

22/12/2020

We're about to do something different. keep your eyes peeled for this year's rent increase consultation - it's going to be different (in a good way).

Thank You!

22/12/2020

Thank you to all our tenants, and lets hope 2021 brings better times.

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Your Account is Changing (except it’s not really)

30/11/2020

As you know, our My Home service is a one-stop shop for all your tenancy management needs, and you seem to like it – My Home and elha.com typically have between seven and eight thousand visits per month.

Benefit Update!

30/11/2020

News about new benefits, grants and more.

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New Fire Alarm Regulations

30/11/2020

Although the deadline for getting all Scottish homes up to the new fire alarm standards is likely to be extended to 2022, we already have this well in hand.

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Our Performance

30/11/2020

The Scottish Housing Regulator (SHR) has now published it’s 2019-20 findings, and you can view our Landlord Performance Report on the SHR website.

Our (online) Annual General Meeting

30/11/2020

This year’s SGM and AGM were certainly different and hopefully a one off. This was held using Microsoft Teams, and although we were unable to meet face to face it was nice to see familiar faces in a virtual setting.

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Did You see an ID Badge?

30/11/2020

We’re not visiting many of our tenants at the moment, but we would like to remind you to always check ID badges before allowing anyone into your home.

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A Warm Winter Message from Anne!

17/11/2020

Hi, in case we’ve not met before, I’m Anne. I’m here to help you stay warm this winter. I’ve collected together some news, some tips, and some links to help you prepare for winter. After all, it’s 2020 – anything could happen!

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How I’ve Helped Tenants Like You

17/11/2020

You don’t need to be in difficulty to ask for help – every £ saved in energy bills is a £ to spend on something more fun – that’s something everyone can appreciate. Here’s how I’ve helped so far…

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Stay Up to Date

17/11/2020

If you’re not already following us on Facebook, please do – we’re always updating it with information on Warm Home Discounts, green energy promotions, extra funding for low income households, special offers and more.

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Winter Fuel Payment

17/11/2020

If you were born on or before 5 October 1954 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

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Warm Home Discount Scheme

17/11/2020

The Government runs a grant program in partnership with many of the energy companies called the Warm Home Discount Scheme. The Scheme can provide £140 towards the cost of your electricity.

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Top Energy Tips

17/11/2020

Here's a few helpful tips for staying warm this winter, while keeping your bills low.

We’re Extending Our Assistance Scheme

28/10/2020

Although we have been a supporter of many aspects of Welfare Reform and the introduction of UC, the "five week wait" has always been an exception to this.

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1,000!

28/10/2020

Congratulations to Joanna Walker who became our 1,000th My Home tenant!

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Clocks, Timers and Energy Advice

28/10/2020

The clocks went back - did your timers? And are you worried about heating your home this winter?

Garden Competition Winners!

28/10/2020

We asked you to send in photos of your gardens, baskets or pots for our virtual garden competition and were delighted to receive over a dozen entries – we loved seeing what you’ve done with your gardens.

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Welcome, Ian Riding, Our New Housing Officer

28/10/2020

We have a new Housing Officer, currently covering Haddington properties.

Home Contents Insurance

28/10/2020

Just a quick reminder that we can provide information on home contents insurance designed for social housing tenants.

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What is Scottish Housing Day?

15/09/2020

Scottish Housing Day is about celebrating the impact that housing makes to the lives of people and communities across Scotland, as well as communicating to people about their housing options.

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It's Scottish Housing Day

15/09/2020

This year’s Scottish Housing Day theme is the value of social housing. So we’ve had a chat with some of our tenants and staff on what they think is great about social housing. What would you add?

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More New Builds

15/09/2020

The first phase of our new builds at Wildflower Crescent in Ormiston have now been allocated, and we’re getting handover on Scottish Housing Day (barring unforeseen events, of course).

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Celebrating Digital Communication

15/09/2020

Scottish Housing Day is celebrating social housing this year, and what makes ELHA stand out, is our commitment to digital services.

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Home Energy Advice – New Service

01/09/2020

Our Money Adviser, Anne Rattray, has completed a City & Guilds in Home Energy Awareness meaning she can now give advice to help tenants with their energy bills.

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New Homes!

01/09/2020

We’re happy to be able to say that our new home building programmes are moving once again.

Send Us Your Garden (photos)! Win Shopping Vouchers!

01/09/2020

We didn’t get to see your gardens blooming this year, so we’re running an online gardening competition instead.

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New Tenant Participation Strategy Leaflet

01/09/2020

We recently updated our Tenant Participation Strategy leaflet.

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Job Start Payment

01/09/2020

A new benefit from Social Security Scotland to support young people living in Scotland into work opened for applications on Monday 17 August.

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Tenant Voice Scotland

01/09/2020

The Tenant Participation Advisory Service (TPAS) Scotland have created Tenant Voice Scotland to enable all tenants to share their thoughts, ideas and opinions

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Scottish Housing Day 2020

01/09/2020

Scottish Housing Day is 16 September.

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Open letter from the Minister for local Government, Housing and Planning to social housing tenants in Scotland

08/07/2020

The Minister for Local Government, Kevin Stewart, has written an open letter to all our tenants.

When We Visit You

07/07/2020

A short video on safety measures we have in place to protect you and our staff during home visits

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Anne to the Rescue!

29/06/2020

Our Money Adviser, Anne Rattray, has been inundated with requests for help since lockdown started, and has been quietly working away, making things easier for our tenants.

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Social Distancing

29/06/2020

Social Distancing is hard, and understandably some may be starting to relax a little, but please respect other people’s decision to remain safe.

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Bins!

29/06/2020

Ah, it wouldn’t be a newsletter without an article on bins, would it? But did you know that recycling may save you money.

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Hope for the Best, Prepare for the Worst!

29/06/2020

No one likes to think about getting older, but everyone should prepare for it to make sure their next of kin aren’t left with having to sort out a messy tenancy end when their loved ones pass on.

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Top Secret: TIG-Web Wants You (Shopping Vouchers Available!)

29/06/2020

Are you familiar with internet banking? Do you have an iPhone? If so, we’re looking for a few volunteers to be the first in the UK to test some exciting new digital services we’re working on with a well-known company.

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Newsflash 22-06-20

22/06/2020

Coronavirus and Phase 2

Coronavirus Update

19/05/2020

We hope this latest e-news finds you and your families well. It has been a challenging month for everyone, both staff and tenants have had to make adjustments to "the new normal".

Rents & Money Advice

19/05/2020

Thanks to all of you that paid your rent in April - this helps us ensure we can help our tenants who are genuinely struggling to pay their rent at the moment.

Wellbeing Checks

19/05/2020

Our staff are currently checking in by phone with tenants with vulnerabilities or who live alone, to make sure everyone is okay.

Repairs & Maintenance

19/05/2020

Planned maintenance is still on hold, and we are only attending urgent and emergency repairs.

Allocations & New Builds

19/05/2020

We continue to follow Government guidance in this area, but we will still inspect and renovate any empty homes we have ready for relet.

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Performance 365

19/05/2020

For those of you who like to keep an eye on how we're doing, our annual performance figures are now up on Performance 365.

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Community Resilience

19/05/2020

East Lothian can be very proud of its people - local residents have volunteered in huge numbers to join Community Resilience Teams.

Tenant Satisfaction Survey Results

19/05/2020

First of all, we're sorry it's taken so long to publish these figures - we've had them for a while and did intend to publish them in our quarterly printed newsletter last month, but events overtook us a little!

Recruitment - Housing Officer

11/03/2020

We're currently looking for a Housing Officer

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Settled Status

27/02/2020

Following Brexit, there will be a transition period for EEA nationals until 31 December 2020.

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Thank you!

27/02/2020

We are thrilled that over 300 of our tenants chose to take part in this year's Rent Increase Consultation - that's almost a quarter of all tenants!

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Best Start Foods

24/02/2020

UK Government Healthy Start vouchers are stopping for families in Scotland at the end of March 2020.

The LIFT Scheme

31/01/2020

If you are a local authority or housing association tenant, you could be eligible for funding of up to 40% towards the cost of a home through the Scottish Government's LIFT scheme.

Our Assurance Statement

07/10/2019

This has now been submitted to the Scottish Housing Regulator

Make A Stand

Make a Stand

07/06/2019

We have signed up to make a stand against domestic abuse.

Changes to the Tenancy Agreement

01/05/2019

Some of the Housing (Scotland) Act changes to your Tenancy Agreement have now been applied.

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Gold!

02/04/2019

We have successfully renewed our Gold TPAS Accreditation

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On Universal Credit?

01/04/2019

Update with your new rent now!

About Us

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