18 Mar 2024
As always, a huge thank you to the 426 tenants who took part again this year. The results of the consultation are now available on our consultation microsite.
The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs.
Do you need a safe place to talk? Keep the Heid is a weekly mental health café for anyone over 16.
Our new Money & Home Energy Adviser, Andrew is settling in well, and helping tenants who are looking for a bit of money advice or help to heat their home efficiently.
We have updated the planned maintenance calendar.
Our latest TIG-Scrutiny Report is now available.
9 Feb 2024
Over 30% of our tenants responded to Captain Discount’s Rent Increase Consultation. A huge thank you to the 426 tenants who took part, with 79% of those supporting our proposals.
We have a new Money & Home Energy Adviser, Andrew Collinge, and a new Housing & Community Outreach service delivered by one of our former Housing Officers, James McCallum-Browne.
We publish our Customer Service timescales and expectations on elha.com. We explain the best way to get in touch with us, and how quickly you can expect a response.
Just a quick reminder that if you’re a smoker, please air out your home before any of our staff visit you at home. Please also do not smoke when repair operatives are working in your home.
Congratulations to James & Faye from Gullane for winning £50 in the monthly repair survey prize draw.
Do you have an interest in how we’re run? Why not become a member? A life membership only costs £1.
With the new legislation around certain dog breeds, we’d like to remind tenants that they must abide by current rules regarding dogs and dog breeds.
If you've been threatened or feel unsafe Call the police on 999 if you need protection immediately. If it's too dangerous to speak, dial '55' on your mobile when you're prompted. You can also let the operator know you need help by tapping the phone or making a noise
13 Dec 2023
We will be closed from midday on Friday 22 December 2023 and will reopen at 9am on Wednesday 3 January 2024.
Be prepared for the cold weather whenever it shows up, and make sure that you avoid frozen or burst pipes this winter.
While we don’t own any roads (even if we own all the homes on a street, the roads are still adopted by East Lothian Council), we want to make sure our tenants know what to expect when it comes to winter road maintenance.
If the worst happened and you had a fire, flood or other disaster how would you replace your belongings?
Tax Credits are coming to an end, and if you currently receive Tax Credits, you will shortly receive a letter from the Department of Work and Pensions (DWP) explaining what you’ll need to do and when to do it.
The Planned Maintenance Programme for 2023/24 is still progressing well.
20 Nov 2023
It’s all change as Charlie Cooley arrives as our new Director of R3 & Asset Management. Charlie replaces Duncan Mackay, who has retired after 14 years.
Back in May we invited tenants to take part in reviewing our Equality & Diversity Policy. This review is now complete, and the updated policy can be found on our Policies page on elha.com.
We’re about to review our Communications Strategy. This impacts on many areas of our work – tenant participation, data protection, customer services, advice services and more.
R3 Repairs have been sending office staff out and about to get a feel for the work they plan.
... elha.com got an update?
Just a wee reminder that if you are doing any Christmas shopping online, check if the shop you’re buying from is registered with Easyfundraising and select East Lothian Care & Repair Charitable Trust.
Housing Officer, Michelle Cassidy, has returned from maternity leave and is now Michelle Perry.
29 Sep 2023
The first phase of our new development in Dunbar, Pikemen Crescent, is ready for families to move in.
The Government has announced that millions of UK households will shortly get a Cost of Living Payment of £300. The payment will be made to eligible customers between 31 October and 19 November.
East Lothian Council have published a very helpful and wide-ranging leaflet, to help East Lothian residents access support and advice during the cost of living crisis.