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Open letter from the Minister for local Government, Housing and Planning to social housing tenants in Scotland
The Minister for Local Government, Kevin Stewart, has written an open letter to all our tenants.
A short video on safety measures we have in place to protect you and our staff during home visits
Our Money Adviser, Anne Rattray, has been inundated with requests for help since lockdown started, and has been quietly working away, making things easier for our tenants.
Social Distancing is hard, and understandably some may be starting to relax a little, but please respect other people’s decision to remain safe.
Ah, it wouldn’t be a newsletter without an article on bins, would it? But did you know that recycling may save you money.
No one likes to think about getting older, but everyone should prepare for it to make sure their next of kin aren’t left with having to sort out a messy tenancy end when their loved ones pass on.
Are you familiar with internet banking? Do you have an iPhone? If so, we’re looking for a few volunteers to be the first in the UK to test some exciting new digital services we’re working on with a well-known company.
Coronavirus and Phase 2
We hope this latest e-news finds you and your families well. It has been a challenging month for everyone, both staff and tenants have had to make adjustments to "the new normal".
Thanks to all of you that paid your rent in April - this helps us ensure we can help our tenants who are genuinely struggling to pay their rent at the moment.
Our staff are currently checking in by phone with tenants with vulnerabilities or who live alone, to make sure everyone is okay.
Planned maintenance is still on hold, and we are only attending urgent and emergency repairs.
We continue to follow Government guidance in this area, but we will still inspect and renovate any empty homes we have ready for relet.
For those of you who like to keep an eye on how we're doing, our annual performance figures are now up on Performance 365.
East Lothian can be very proud of its people - local residents have volunteered in huge numbers to join Community Resilience Teams.
First of all, we're sorry it's taken so long to publish these figures - we've had them for a while and did intend to publish them in our quarterly printed newsletter last month, but events overtook us a little!
The current Government guidance is that everyone should delay moving home if they can, during lockdown.
The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time, and if we fail to meet this timescale, we must
We will not take legal action against you if you cannot pay your rent due to the Coronavirus outbreak.
Say hello to Hannah!
We're looking for volunteers.
... the video icons in your My Home account?
We're currently looking for a Housing Officer
Our most recently complaint report has been published
We are thrilled that over 300 of our tenants chose to take part in this year's Rent Increase Consultation - that's almost a quarter of all tenants!
Following Brexit, there will be a transition period for EEA nationals until 31 December 2020.
UK Government Healthy Start vouchers are stopping for families in Scotland at the end of March 2020.
If you are a local authority or housing association tenant, you could be eligible for funding of up to 40% towards the cost of a home through the Scottish Government's LIFT scheme.
This has now been submitted to the Scottish Housing Regulator
We have signed up to make a stand against domestic abuse.
Some of the Housing (Scotland) Act changes to your Tenancy Agreement have now been applied.
We have successfully renewed our Gold TPAS Accreditation
Update with your new rent now!