News
For up to the minute news from ELHA, please visit our Facebook page.
Coronavirus Update
19/05/2020
We hope this latest e-news finds you and your families well. It has been a challenging month for everyone, both staff and tenants have had to make adjustments to ‘the new normal’.
Rents & Money Advice
19/05/2020
Thanks to all of you that paid your rent in April – this helps us ensure we can help our tenants who are genuinely struggling to pay their rent at the moment.
Wellbeing Checks
19/05/2020
Our staff are currently checking in by phone with tenants with vulnerabilities or who live alone, to make sure everyone is okay.
Repairs & Maintenance
19/05/2020
Planned maintenance is still on hold, and we are only attending urgent and emergency repairs.
Allocations & New Builds
19/05/2020
We continue to follow Government guidance in this area, but we will still inspect and renovate any empty homes we have ready for relet.
Performance 365
19/05/2020
For those of you who like to keep an eye on how we’re doing, our annual performance figures are now up on Performance 365.
Community Resilience
19/05/2020
East Lothian can be very proud of its people – local residents have volunteered in huge numbers to join Community Resilience Teams.
Tenant Satisfaction Survey Results
19/05/2020
First of all, we’re sorry it’s taken so long to publish these figures – we’ve had them for a while and did intend to publish them in our quarterly printed newsletter last month, but events overtook us a little!
Coronavirus and our Repairs Service
09/04/2020
The way we provide repairs services is having to change to adapt to the guidance being issued around Coronavirus – but our responsibility to repair and maintain your home is still the same.
Temporary Changes to Allocations
09/04/2020
The current Government guidance is that everyone should delay moving home if they can, during lockdown.
What are Our Staff Doing?
09/04/2020
Almost all our staff are working from home. A very small number (usually two or three staff members) go into our Head Office each day to keep our essential services running, including postal services for our tenants that are not yet paper-free.
Waste & Recycling
09/04/2020
Bin and recycling box collections by East Lothian Council should continue as normal during the Coronavirus lockdown, but brown bin collections and special uplifts are on hold, and Recycling Centres are closed.
Right to Repair and Alternative Contractors
09/04/2020
The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time, and if we fail to meet this timescale, we must
Energy Support
31/03/2020
New emergency measures with the energy industry have been agreed by the government
Settled Status
27/02/2020
Following Brexit, there will be a transition period for EEA nationals until 31 December 2020.
Thank you!
27/02/2020
We are thrilled that over 300 of our tenants chose to take part in this year’s Rent Increase Consultation – that’s almost a quarter of all tenants!
Best Start Foods
24/02/2020
UK Government Healthy Start vouchers are stopping for families in Scotland at the end of March 2020.
The LIFT Scheme
31/01/2020
If you are a local authority or housing association tenant, you could be eligible for funding of up to 40% towards the cost of a home through the Scottish Government’s LIFT scheme.
Changes to the Tenancy Agreement
01/05/2019
Some of the Housing (Scotland) Act changes to your Tenancy Agreement have now been applied.
