News

For up to the minute news from ELHA, please visit our Facebook page.

Coronavirus Update

19/05/2020

We hope this latest e-news finds you and your families well. It has been a challenging month for everyone, both staff and tenants have had to make adjustments to ‘the new normal’.

Rents & Money Advice

19/05/2020

Thanks to all of you that paid your rent in April – this helps us ensure we can help our tenants who are genuinely struggling to pay their rent at the moment.

Wellbeing Checks

19/05/2020

Our staff are currently checking in by phone with tenants with vulnerabilities or who live alone, to make sure everyone is okay.

Repairs & Maintenance

19/05/2020

Planned maintenance is still on hold, and we are only attending urgent and emergency repairs.

Allocations & New Builds

19/05/2020

We continue to follow Government guidance in this area, but we will still inspect and renovate any empty homes we have ready for relet.

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Performance 365

19/05/2020

For those of you who like to keep an eye on how we’re doing, our annual performance figures are now up on Performance 365.

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Community Resilience

19/05/2020

East Lothian can be very proud of its people – local residents have volunteered in huge numbers to join Community Resilience Teams.

Tenant Satisfaction Survey Results

19/05/2020

First of all, we’re sorry it’s taken so long to publish these figures – we’ve had them for a while and did intend to publish them in our quarterly printed newsletter last month, but events overtook us a little!

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Coronavirus and our Repairs Service

09/04/2020

The way we provide repairs services is having to change to adapt to the guidance being issued around Coronavirus – but our responsibility to repair and maintain your home is still the same.

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Temporary Changes to Allocations

09/04/2020

The current Government guidance is that everyone should delay moving home if they can, during lockdown.

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What are Our Staff Doing?

09/04/2020

Almost all our staff are working from home. A very small number (usually two or three staff members) go into our Head Office each day to keep our essential services running, including postal services for our tenants that are not yet paper-free.

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Waste & Recycling

09/04/2020

Bin and recycling box collections by East Lothian Council should continue as normal during the Coronavirus lockdown, but brown bin collections and special uplifts are on hold, and Recycling Centres are closed.

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Right to Repair and Alternative Contractors

09/04/2020

The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time, and if we fail to meet this timescale, we must

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Energy Action Scotland

31/03/2020

Things you can do to keep you warm and safe during lockdown

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Energy Support

31/03/2020

New emergency measures with the energy industry have been agreed by the government

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Are You Following Us On Facebook?

31/03/2020

We're posting updates as they happen

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Our Offices Will Be Closed

16/03/2020

From 4.30pm on Monday the 16th, our offices will be closed.

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Have You Noticed...

12/03/2020

... the video icons in your My Home account?

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Calling TIG-Web!

12/03/2020

We're looking for volunteers.

Hannah Strachan Housing Apprentice

Trainee Estates Assistant

12/03/2020

Say hello to Hannah!

Recruitment - Housing Officer

11/03/2020

We're currently looking for a Housing Officer

Q3 Complaints Analysis

27/02/2020

Our most recently complaint report has been published

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Settled Status

27/02/2020

Following Brexit, there will be a transition period for EEA nationals until 31 December 2020.

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Thank you!

27/02/2020

We are thrilled that over 300 of our tenants chose to take part in this year’s Rent Increase Consultation – that’s almost a quarter of all tenants!

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Best Start Foods

24/02/2020

UK Government Healthy Start vouchers are stopping for families in Scotland at the end of March 2020.

The LIFT Scheme

31/01/2020

If you are a local authority or housing association tenant, you could be eligible for funding of up to 40% towards the cost of a home through the Scottish Government’s LIFT scheme.

Our Assurance Statement

07/10/2019

This has now been submitted to the Scottish Housing Regulator

Make A Stand

Make a Stand

07/06/2019

We have signed up to make a stand against domestic abuse.

Changes to the Tenancy Agreement

01/05/2019

Some of the Housing (Scotland) Act changes to your Tenancy Agreement have now been applied.

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Gold!

02/04/2019

We have successfully renewed our Gold TPAS Accreditation

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On Universal Credit?

01/04/2019

Update with your new rent now!

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