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We hope this latest e-news finds you and your families well. It has been a challenging month for everyone, both staff and tenants have had to make adjustments to ‘the new normal’.
Thanks to all of you that paid your rent in April – this helps us ensure we can help our tenants who are genuinely struggling to pay their rent at the moment.
Our staff are currently checking in by phone with tenants with vulnerabilities or who live alone, to make sure everyone is okay.
Planned maintenance is still on hold, and we are only attending urgent and emergency repairs.
We continue to follow Government guidance in this area, but we will still inspect and renovate any empty homes we have ready for relet.
For those of you who like to keep an eye on how we’re doing, our annual performance figures are now up on Performance 365.
East Lothian can be very proud of its people – local residents have volunteered in huge numbers to join Community Resilience Teams.
First of all, we’re sorry it’s taken so long to publish these figures – we’ve had them for a while and did intend to publish them in our quarterly printed newsletter last month, but events overtook us a little!
The way we provide repairs services is having to change to adapt to the guidance being issued around Coronavirus – but our responsibility to repair and maintain your home is still the same.
The current Government guidance is that everyone should delay moving home if they can, during lockdown.
Almost all our staff are working from home. A very small number (usually two or three staff members) go into our Head Office each day to keep our essential services running, including postal services for our tenants that are not yet paper-free.
Bin and recycling box collections by East Lothian Council should continue as normal during the Coronavirus lockdown, but brown bin collections and special uplifts are on hold, and Recycling Centres are closed.
The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time, and if we fail to meet this timescale, we must
Things you can do to keep you warm and safe during lockdown
New emergency measures with the energy industry have been agreed by the government
We're posting updates as they happen
From 4.30pm on Monday the 16th, our offices will be closed.
... the video icons in your My Home account?
We're looking for volunteers.
Say hello to Hannah!
We're currently looking for a Housing Officer
Our most recently complaint report has been published
Following Brexit, there will be a transition period for EEA nationals until 31 December 2020.
We are thrilled that over 300 of our tenants chose to take part in this year’s Rent Increase Consultation – that’s almost a quarter of all tenants!
UK Government Healthy Start vouchers are stopping for families in Scotland at the end of March 2020.
If you are a local authority or housing association tenant, you could be eligible for funding of up to 40% towards the cost of a home through the Scottish Government’s LIFT scheme.
This has now been submitted to the Scottish Housing Regulator
We have signed up to make a stand against domestic abuse.
Some of the Housing (Scotland) Act changes to your Tenancy Agreement have now been applied.
We have successfully renewed our Gold TPAS Accreditation
Update with your new rent now!