• Home
  • Services
    • My Home
      • Key Tenant
      • My House
      • My Account
      • My Tenancy
      • My Ideas & Opinions
      • Sharing Owners
    • Finding a New Home
      • Registering with These Homes
      • Applying for a New Home
        • Application Limits
        • Allocation
        • Priority Passes
        • Waiting List Length
        • Star Ratings
      • Mutual Exchanges
        • Join the Exchange List
        • Applying for a Mutual Exchange
        • Exchanging Your Home
        • Mutual Exchanges Search
        • Mutual Exchanges Application
        • Mutual Exchanges Changes
      • Shared Ownership
      • LIFT Scheme
      • Low Cost Home Ownership
      • Transfers
      • Homelessness
      • Other housing Associations in East Lothian
      • Private Landlords
      • Moving Home
      • Where We Have Homes
      • New Developments
      • Available Properties
    • Paying Your Rent
      • Rent Payment Options
      • Your Rent
      • The Rent Collector
      • Housing Benefit & Universal Credit
      • Right to Withhold Rent
      • Key Tenant Scheme
      • Former Tenant Refunds
    • Looking After Your Home, Repairs & Maintenance
      • Looking After Your Home
        • Insurance
        • Frost Protection & Burst Pipes
        • Preventing Condensation
        • Electrical Problems
        • Fire & Smoke Alarms
        • Gas and Carbon Monoxide
        • Door & Window Safety
        • Security
        • Property Inspections
      • Right to Repair
      • Who is Responsible for Repairs?
      • Chargeable Repairs
      • Tenant Improvements
      • Stair Cleaning
      • Planned Maintenance & Servicing
        • Maintenance Calendar
        • Lifespans
      • Adaptions
      • Heating
        • Underfloor Heating
        • Storage Heating
        • Electric Wet Heating
        • ista Heating
      • Asbestos
      • Condensation & Mould
    • Tenancy Support
      • My Home - Friends and Family
      • Money & Home Energy Advice Service
        • Money & Home Energy Advice Service Referral
        • Financial Help
        • Claiming Universal Credit
      • Energy Help
      • On Line Housing Office
      • Rental Exchange
        • Rental Exchange Privacy Policy
      • Domestic Abuse
    • Making a Complaint
      • Neighbour Complaints, ASB & Mediation
        • Dealing With Anti-Social Behaviour
        • Resolution Services
        • Dog Nuisance
        • Noise Nuisance
        • Children
        • Untidy or Overgrown Areas
        • Cars
        • Waste, Recycling & Bin Stores
        • Drug Dealing
        • Resources
      • Comments & complaints
    • Your Tenancy Rights & Responsibilities
      • Your Tenancy Agreement
        • Moving into your New Home
        • Security of your Tenancy
        • Joint Tenancies
        • Succession
        • Subletting & Lodgers
        • Running a Business from Home
        • Pets
        • Right to Buy
      • Your Neighbourhood
        • Care of Neighbourhoods
        • Car Parking
        • Garages & Garage Plots
        • Gardens
        • Garden Care Scheme
          • Garden Care Specification
        • Rubbish Disposal
    • Factoring
  • Join In
    • What is Tenant Participation?
    • Tenant Participation Action Plans
    • Tenant Scrutiny
    • Tenant Involvement Group
    • Tenant Organisations
    • Consultation & Information
  • Downloads
    • Documents & Reports
    • Talkback Newsletter
    • Leaflets
    • Forms
    • Policies
    • Assurance Statement
    • Management Committee
      • Minutes of Meetings
      • Agendas & Reports
  • About us
    • Our Public Framework
    • Our Vision
      • Happy to Translate
    • Vacancies at ELHA
    • Our Performance
      • Performance 365
      • Tenant Satisfaction Survey
      • ARC Landlord Report
      • Complaints Analysis
    • Customer Service Standards
      • Customer Service Timescales
      • Customer Service Expectations
    • More Information
      • Frequently Asked Questions
      • Terms and Conditions
      • How We Use Your Personal Information
      • Privacy Policy
      • Cookie Policy
      • Paper Free Campaign
      • Housing Officer Areas
      • Rent Collector
      • Rent Collector App End User Licence Agreement And Terms Of Use
      • Rent Collector FAQs
  • Contact us
    • Praise!
    • Grumble!
  • News

East Lothian Housing Association

Listen
  • Praise
  • Grumble

My Account

  • Login / Register
  • Friends & Family Login
  • Home
  • Services
    • My Home
      • Key Tenant
      • My House
      • My Account
      • My Tenancy
      • My Ideas & Opinions
      • Sharing Owners
    • Finding a New Home
      • Registering with These Homes
      • Applying for a New Home
        • Application Limits
        • Allocation
        • Priority Passes
        • Waiting List Length
        • Star Ratings
      • Mutual Exchanges
        • Mutual Exchanges Search
        • Join the Exchange List
        • Mutual Exchange List Application
        • Mutual Exchanges Changes
        • Applying for a Mutual Exchange
        • Exchanging Your Home
      • Shared Ownership
      • LIFT Scheme
      • Low Cost Home Ownership
      • Transfers
      • Homelessness
      • Other Housing Associations in East Lothian
      • Private Landlords
      • Moving Home
      • Where We Have Homes
      • New Developments
      • Available Homes
    • Paying Your Rent
      • Rent Payment Options
      • Your Rent
      • The Rent Collector
      • Housing Benefit & Universal Credit
      • Right to Withhold Rent
      • Key Tenant Scheme
      • Former Tenant Refunds
    • Looking After Your Home, Repairs & Maintenance
      • Looking After Your Home
        • Insurance
        • Frost Protection & Burst Pipes
        • Preventing Condensation
        • Electrical Problems
        • Fire & Smoke Alarms
        • Gas and Carbon Monoxide
        • Door & Window Safety
        • Security
        • Property Inspections
      • Right to Repair
      • Who is Responsible for Repairs?
      • Chargeable Repairs
      • Tenant Improvements
      • Stair Cleaning
      • Planned Maintenance & Servicing
        • Maintenance Calendar
        • Lifespans of Fixtures & Fittings
      • Adaptions
      • Heating
        • Underfloor Heating
        • Storage Heating
        • Electric Wet Heating
        • ista Heating
        • Radio Teleswitch Service Electricity Meters
        • IoT Temperature & Humidity Sensors
      • Asbestos
      • Condensation & Mould
    • Tenancy Support
      • My Home - Friends and Family
      • Money & Home Energy Advice Service
        • Money & Home Energy Advice Service Referral
        • Independent Financial Help
        • Claiming Universal Credit
      • Energy Help
      • On Line Housing Office
      • Rental Exchange
        • Rental Exchange Privacy Policy
      • Domestic Abuse
      • When a Tenant Dies
        • Ending the Tenancy
        • Checklist
    • Making a Complaint
      • Neighbour Complaints, ASB & Mediation
        • Dealing With Anti-Social Behaviour
        • Resolution Services
        • Dog Nuisance
        • Noise Nuisance
        • Children
        • Untidy or Overgrown Areas
        • Cars
        • Waste, Recycling & Bin Stores
        • Drug Dealing
        • Resources
      • Comments & complaints
    • Your Tenancy Rights & Responsibilities
      • Your Tenancy Agreement
        • Moving into your New Home
        • Security of your Tenancy
        • Joint Tenancies
        • Succession
        • Subletting & Lodgers
        • Running a Business from Home
        • Pets
        • Right to Buy
      • Your Neighbourhood
        • Care of Neighbourhoods
        • Car Parking
        • Garages & Garage Plots
        • Gardens
        • Garden Care Scheme
          • Garden Care Specification
        • Rubbish Disposal
    • Factoring
  • Join In
    • What is Tenant Participation?
    • Tenant Participation Action Plans
    • Tenant Involvement Group
    • Tenant Scrutiny
    • Tenant Organisations
    • Consultation & Information
      • 2025 Rent Increase Consultation
      • 2024 Rent Increase Consultation
      • 2023 Rent Increase Consultation
      • 2022 Rent Increase Consultation
  • Downloads
    • Documents & Reports
    • Talkback Newsletter
    • Leaflets
    • Forms
    • Policies
    • Assurance Statement
    • Board
      • Minutes of Meetings
      • Agendas & Reports
  • About us
    • Our Publication Framework
      • Guide to Information
    • Our Vision
      • Happy to Translate
    • Vacancies At ELHA
    • Our Performance
      • Performance 365
      • Tenant Satisfaction Survey
      • ARC Landlord Report
      • Complaints Analysis
      • How We Measure and Report Performance
    • Customer Service Standards
      • Customer Service Timescales
      • Customer Service Expectations
    • More Information
      • Frequently Asked Questions
      • Terms and Conditions
      • Fair Processing Notice
      • Privacy Policy
      • Cookie Policy
      • Paper Free Campaign
      • Housing Officer Areas
      • Rent Collector
      • Rent Collector App End User Licence Agreement And Terms Of Use
      • Rent Collector FAQs
      • Who We Are and What We Do
      • How We Work and Make Decisions
      • Who We Work With
      • Our Income and How We Spend It
        • Register of Contracts Awarded
        • Staff and Committee Expenses
    • News
  • Contact us
    • Praise!
    • Grumble!
  • Praise
  • Grumble

Leaflets

All these downloads are in portable document format (PDF). To open the files you will need Adobe Reader, which can be downloaded here.

ELHA Leaflets

Title File Size
Guide To These Homes 287KB
Getting Along With Neighbours 2MB
Mutual Exchanges 1MB
Your Home Your Rent 1MB
How To Avoid Eviction 963KB
Shared Ownership 103KB
Star Rating 655KB
Communual Cleaning Service 379KB
Preventing Legionella 661KB
Asbestos 604KB
Condensation 653KB
Customer Service Charter 937KB
Information to Suit You 817KB
Becoming a Member of ELHA 1MB
Moving On 967KB
When an ELHA Tenant Dies 1MB
Tenant Participation 861KB
Tenant Handbook 1MB
ELC Dog Nuisance Advisory 21KB
RTO List 695KB
Insurance Information 248KB
Right To Repair 220KB
Right To Compensation 227KB
Complaints Procedure 854KB
My Home 1MB
My Home Help 173KB
Friends and Family 1MB
Help Me 350KB
My New Home 3MB
Key Tenant Scheme 1MB

Downloads

  • Documents & Reports
  • Talkback Newsletter
  • Leaflets
  • Forms
  • Policies
  • Assurance Statement
  • Board
    • Minutes of Meetings
    • Agendas & Reports

Find us

East Lothian Housing Association
18-20 Market Street
Haddington
East Lothian
EH41 3JL

View Map

Office opening times

Mon
9.00am – 4.30pm
Tue
10.00am – 4.30pm
Wed
9.00am – 4.30pm
Thurs
9.00am – 4.30pm
Fri
By appointment only

Useful numbers

General Enquiries
01620 825032

Repair Line
03000 999 247

More Information

  • Fair Processing Notice
  • Privacy Policy
  • Admin
  • Board
  • Healthy Happy Homes
  • Scottish Federation of Housing Associations
  • Happy to Translate
  • Disability Confident Employer
  • Digital Participation Signatory
  • Cyber Essentials Certified
  • We are a Living Wage Employer logo

East Lothian Housing Association is a Scottish charity and registered social landlord under the Housing (Scotland) Act 2001 (Scottish Charity No SC028900).
Registered under the Co-operative and Community Benefit Societies Act 2014 No. 2266R(S)

© 2025 East Lothian Housing Association