Policies

These documents are all in edit-locked portable document format. To read these, you will need to have Adobe Reader which you can download here.

If there is something you are interested in seeing which is not on this list, please get in contact with us.

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Asset Management Policies

Title File Size
Asbestos Management Policy 794KB
Asset Management Strategy Document 162KB
Chargeable Repair Service 142KB
Damp Mould Condensation Policy Document 137KB
Electrical Safety Policy Document 118KB
EPC Policy Document 102KB
Fire Safety in Housing Stock and Common Areas Policy Document 144KB
Gas Safety & Inspection Policy Document 225KB
Maintenance Policy Document 169KB
Mutual Repairs Policy 141KB

Corporate Policies

Title File Size
Annual Procurement Report 2024-25 166KB
Anti Bribery And Corruption 216KB
Association Membership Policy Document 132KB
Comments And Complaints Policy Document 119KB
Communication Strategy 238KB
Customer Care Policy Document 175KB
Data Retention Schedule - Personal Information 128KB
Data Handling Schedule 205KB
Disclosure Scotland Use Of Information Policy Document 134KB
ELHA TCs for the Purchase of Works V1 286KB
Equality Diversity Policy Document 190KB
Equality & Human Rights Strategy Document 161KB
Fraud and Theft Policy 129KB
Freedom of Information Policy Document 157KB
Gifts and Hospitality Policy 124KB
Health & Safety Policy Statement 66KB
Health Safety Strategy Document 140KB
Information and Advice 469KB
Openness Confidentiality 90KB
Privacy Policy Document 353KB
Procurement & Value for Money Strategy Policy Document 252KB
Procurement & Value for Money Policy Document 263KB
R3 TCs for the Purchase of Works V1 286KB
Records Management Policy Document 127KB
Risk Management Framework Document 299KB
Rules 2MB
Sponsorship And Donations 110KB
Sustainability 105KB
T Cs for the Purchase of Goods and Services ELHA V1 289KB
T Cs for the Purchase of Goods and Services R3 V1 290KB
Unacceptable Customer Behaviour Policy 145KB

Finance Policies

Title File Size
Disposal Of Assets 126KB
Standing Orders 356KB
Use of Revenue Reserves Policy 147KB

Housing Policies

Title File Size
Anti-Social Behaviour Policy 235KB
Domestic Abuse Policy Document 180KB
Domestic Pets Policy Document 123KB
Empty Homes Management 219KB
Factoring Services 145KB
Joint Policy On Registering Tenant Organisations 298KB
Money Home Energy Advice Policy Document 129KB
Money And Home Energy Advice Service Communications Strategy Document 145KB
Rent And Service Charge Policy Document 181KB
Rent Arrears & Tenancy Debt 141KB
Shared Ownership Policy 150KB
Temporary Accommodation And Decants 170KB
Tenancy Management Policy 189KB
Tenancy Sustainment 209KB
Tenant Participation 424KB
These Homes (Allocations) Policy 345KB

ELHA Board Policies

Title File Size
ELHA Board Membership Policy Document 112KB

Staff Policies

Title Added On File Size
Attendance and Absence Management Policy Document Thu, 02 Apr 2026 219KB
ELHA Fair Work First Statement 2025 Thu, 29 Jan 2026 140KB
EVH Statement of Terms and Conditions of Employment - ELHA Version - April 2026 Tue, 05 May 2026 514KB
HR Equality and Diversity Thu, 29 Jan 2026 135KB
Pensions Policy Document Thu, 02 Apr 2026 94KB
Recruitment Policy Document Wed, 26 Aug 2026 136KB
Smoke Free Policy Document Wed, 26 Aug 2026 154KB
Staff Appraisal Policy Document Thu, 29 Jan 2026 118KB
Staff Training and Development Policy Document Thu, 29 Jan 2026 135KB