Comments & complaints
Comments & Suggestions
We welcome suggestions on how our services could be improved. All comments are recorded, and will be passed along to the Management Committee where appropriate.
Our Complaints Policy complies with The Scottish Public Services Ombudsman (SPSO) Complaints Handling Procedure (CHP). You can make a complaint, by whichever method of contact you prefer, including through My Home, letter, telephone, the 'Praise or Grumble' feature, etc.
If you would like more information about making a complaint or about the Complaints Handling Procedure, please contact us.
In line with our Complaints Handling Procedure (CHP) we publish information about the complaints we receive and any actions we have taken as a result.
Complaints and Significant Performance Failures
The Scottish Housing Regulator (SHR) can consider issues raised with them about ‘significant performance failures’.
A significant performance failure is defined by the SHR as something that a landlord does or fails to do that puts the interests of its tenants at risk, and which the landlord has not resolved. This is something that is a systemic problem that does, or could, affect all of a landlord’s tenants.
If you are affected by a problem like this, you should first report it to us. If you have told us about it but we have not resolved it, you can report it directly to the SHR. Further information can be found on the SHR website.