How We Work and Make Decisions
The Role of Our Board
Our Board is primarily responsible for running our business and ensuring that we comply with legal and regulatory requirements. The Role descriptions below provide further detail.
BOARD Member's Role Description
Our Standing Orders & Financial Regulations
Our Standing Orders provide detailed procedures for Board and staff on how the Group’s business is conducted in order to comply with our Rules, and ensure that a framework exists to enable decisions to be made between Board and Sub-Committee meetings. Our Financial Regulations form part of these Standing Orders, but are held as a separate document for ease of reference.
Standing Orders Policy Document
Our Decisions
All of the decisions made by our Sub-Committees and Board are recorded in the minutes of the meetings. Decisions made by our Sub-Committees are reported to our Board. Minutes of meetings are available on request by e-mailing enquiries@elha.com.
Consulting Our Tenants
Tenant Participation and Consultation is embedded in all our service delivery. We consult with our tenants and other service users on issues which affect them. The Join In section of this website contains information on how we work with tenants to improve our services and service delivery.
Consultation Reports
We consult with tenants and other stakeholders to gain insight into the quality of our services or whenever we plan to make a change that would affect someone's tenancy. Consultation reports can be found in About Us, Our Performance, or click below for a sample of some of our recent consultations.
