Tenant Scrutiny

TIG-Scrutiny are a sub-group of the TIG-Panel.  These dedicated tenants and residents give up their time to take a close look at our services. They have full access to our systems, a free hand to choose the projects they want, and can request any information about our performance.  Below are the reports they have produced after scrutinising our services.

R3 Handhelds & Repairs Completed Right First Time


Antisocial Behaviour & Timescales 

(complete, but pending some software upgrades)

Tenant Expectations and Low Satisfaction 


Communications (Telephony)


  • Healthy Happy Homes
  • Scottish Federation of Housing Associations
  • get texthelp Browsealoud
  • Happy to Translate
  • Disability Confident Employer
  • Digital Participation Signatory
  • Cyber Essentials Certified