Paper Free Campaign
We encourage any tenant who has access to e-mails at least once a week to go paper free. We estimate that each letter we send costs an average of £1, while sending the same letter as an e-mail costs less than 5p. That's a 95% saving for every single letter we send paper-free.
The benefit to tenants is that e-mail is much faster, and clicking on a link to complete a survey in My Home or Survey Monkey is much easier than receiving a paper form, finding a pen to fill it out, putting it in an envelope and walking to the nearest postbox.