Complaints Analysis
Each quarter we publish an analysis of the complaints we have received.
- Home
-
Services
- Finding a New Home
- Paying Your Rent
- Looking After Your Home, Repairs & Maintenance
- Tenancy Support
- Making a Complaint
- Your Tenancy Rights & Responsibilities
- Factoring
- Join In
- Downloads
-
About Us
- Our Publication Framework
- Our Vision
- Vacancies at ELHA
- Our Performance
- Customer Service Standards
- More Information
-
News
- Scottish Fuel Support Fund
- Scrutinising Satisfaction with New Build Homes
- Equality & Diversity Policy
- Saving for a Rainy Day?
- One Parent Families Scotland
- Starting School - Best Start Grant
- 5 minute survey
- Rent Increase Consultation Results
- Chargeable Repair Policy Consultation
- Electrical Installation Condition Report (EICR)
- Right to Repair and Alternative Contractors
- Home Energy Scotland’s Funding Finder
- Scottish Housing Regulator - Help to Improve Services
- Improved Repairs Ordering Service
- World First! Our new Basket of Repairs Service
- Winter Support Scheme
- Have You Had Your Say?
- Our Community Kitchen
- Tap Your Home Screen to Access My Home
- New Development - Dunbar
- Festive Closure Dates
- Fixing for a Future
- DWP Benefit Update
- Add Your Voice, Help Improve Services
- Hope for the Best, Prepare for the Worst!
- Coming Soon to These Homes – Homes for Life Properties!
- Benefit Update for Parents
- Understanding Your Energy Bills
- Lammermuir Larder
- MacMillan Coffee Morning
- National Panel of Tenants and Service Users
- Tenant Satisfaction Survey
- Our 2022 Annual General Meeting
- New Staff & New Duties
- £400 Energy Payment Scam
- New Annual Servicing Contract
- Transfers – What to Expect #BeforeYouApply
- Making Changes to Your Home
- Energy Price Cap Calculator
- Are You On Legacy Benefits?
- Are You Eligible for Pension Credits?
- Assurance Statement
- Energy Prices – Future Increases
- Adult Disability Payment from Social Security Scotland
- Warm Home Discounts
- Help to Save
- #BeforeYouApply
- Cost of Living Payments
- School Age Payments
- Performance 365
- Contact Us
- Home
-
Services
- Finding a New Home
- Paying Your Rent
- Looking After Your Home, Repairs & Maintenance
- Tenancy Support
- Making a Complaint
- Your Tenancy Rights & Responsibilities
- Factoring
- Join In
- Downloads
-
About Us
- Our Publication Framework
- Our Vision
- Vacancies at ELHA
- Our Performance
- Customer Service Standards
- More Information
-
News
- Scottish Fuel Support Fund
- Scrutinising Satisfaction with New Build Homes
- Equality & Diversity Policy
- Saving for a Rainy Day?
- One Parent Families Scotland
- Starting School - Best Start Grant
- 5 minute survey
- Rent Increase Consultation Results
- Chargeable Repair Policy Consultation
- Electrical Installation Condition Report (EICR)
- Right to Repair and Alternative Contractors
- Home Energy Scotland’s Funding Finder
- Scottish Housing Regulator - Help to Improve Services
- Improved Repairs Ordering Service
- World First! Our new Basket of Repairs Service
- Winter Support Scheme
- Have You Had Your Say?
- Our Community Kitchen
- Tap Your Home Screen to Access My Home
- New Development - Dunbar
- Festive Closure Dates
- Fixing for a Future
- DWP Benefit Update
- Add Your Voice, Help Improve Services
- Hope for the Best, Prepare for the Worst!
- Coming Soon to These Homes – Homes for Life Properties!
- Benefit Update for Parents
- Understanding Your Energy Bills
- Lammermuir Larder
- MacMillan Coffee Morning
- National Panel of Tenants and Service Users
- Tenant Satisfaction Survey
- Our 2022 Annual General Meeting
- New Staff & New Duties
- £400 Energy Payment Scam
- New Annual Servicing Contract
- Transfers – What to Expect #BeforeYouApply
- Making Changes to Your Home
- Energy Price Cap Calculator
- Are You On Legacy Benefits?
- Are You Eligible for Pension Credits?
- Assurance Statement
- Energy Prices – Future Increases
- Adult Disability Payment from Social Security Scotland
- Warm Home Discounts
- Help to Save
- #BeforeYouApply
- Cost of Living Payments
- School Age Payments
- Performance 365
- Contact Us
