Comments & Complaints

Comments & Suggestions

We welcome suggestions on how our services could be improved. All comments are recorded, and will be passed along to the Management Committee where appropriate.

Complaints

Our Complaints Policy complies with The Scottish Public Services Ombudsman (SPSO) new Complaints Handling Procedure (CHP). You can make a complaint, by whichever method of contact you prefer, including letter, telephone, the 'Praise or Grumble' feature, etc.

If you would like more information about making a complaint or about the new Complaints Handling Procedure, please contact us.

Download the SPSO Complaints Leaflet

Complaints Analysis

In line with our Complaints Handling Procedure (CHP) we publish information about the complaints we receive and any actions we have taken as a result. You can download our current complaints analysis here.

Complaints and Significant Performance Failures

The Scottish Housing Regulator (SHR) can consider issues raised with them about ‘significant performance failures’.

A significant performance failure is defined by the SHR as something that a landlord does or fails to do that puts the interests of its tenants at risk, and which the landlord has not resolved. This is something that is a systemic problem that does, or could, affect all of a landlord’s tenants.

If you are affected by a problem like this, you should first report it to us. If you have told us about it but we have not resolved it, you can report it directly to the SHR. Further information can be found on the SHR website.

Services

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  • Scottish Federation of Housing Associations
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  • Disability Confident Employer