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East Lothian Housing Association

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My Account

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  • Home
  • Services
    • My Home
      • Key Tenant
      • My House
      • My Account
      • My Tenancy
      • My Ideas & Opinions
      • Sharing Owners
    • Finding a New Home
      • Registering with These Homes
      • Applying for a New Home
        • Application Limits
        • Allocation
        • Priority Passes
        • Waiting List Length
        • Star Ratings
      • Mutual Exchanges
        • Mutual Exchanges Search
        • Join the Exchange List
        • Mutual Exchange List Application
        • Mutual Exchanges Changes
        • Applying for a Mutual Exchange
        • Exchanging Your Home
      • Shared Ownership
      • LIFT Scheme
      • Low Cost Home Ownership
      • Transfers
      • Homelessness
      • Other Housing Associations in East Lothian
      • Private Landlords
      • Moving Home
      • Where We Have Homes
      • New Developments
      • Available Homes
    • Paying Your Rent
      • Rent Payment Options
      • Your Rent
      • The Rent Collector
      • Housing Benefit & Universal Credit
      • Right to Withhold Rent
      • Key Tenant Scheme
      • Former Tenant Refunds
    • Looking After Your Home, Repairs & Maintenance
      • Looking After Your Home
        • Insurance
        • Frost Protection & Burst Pipes
        • Preventing Condensation
        • Electrical Problems
        • Fire & Smoke Alarms
        • Gas and Carbon Monoxide
        • Door & Window Safety
        • Security
        • Property Inspections
      • Right to Repair
      • Who is Responsible for Repairs?
      • Chargeable Repairs
      • Tenant Improvements
      • Stair Cleaning
      • Planned Maintenance & Servicing
        • Maintenance Calendar
        • Lifespans of Fixtures & Fittings
      • Adaptions
      • Heating
        • Underfloor Heating
        • Storage Heating
        • Electric Wet Heating
        • ista Heating
        • Radio Teleswitch Service Electricity Meters
        • IoT Temperature & Humidity Sensors
      • Asbestos
      • Condensation & Mould
    • Tenancy Support
      • My Home - Friends and Family
      • Money & Home Energy Advice Service
        • Money & Home Energy Advice Service Referral
        • Independent Financial Help
        • Claiming Universal Credit
      • Energy Help
      • On Line Housing Office
      • Rental Exchange
        • Rental Exchange Privacy Policy
      • Domestic Abuse
      • When a Tenant Dies
        • Ending the Tenancy
        • Checklist
    • Making a Complaint
      • Neighbour Complaints, ASB & Mediation
        • Dealing With Anti-Social Behaviour
        • Resolution Services
        • Dog Nuisance
        • Noise Nuisance
        • Children
        • Untidy or Overgrown Areas
        • Cars
        • Waste, Recycling & Bin Stores
        • Drug Dealing
        • Resources
      • Comments & complaints
    • Your Tenancy Rights & Responsibilities
      • Your Tenancy Agreement
        • Moving into your New Home
        • Security of your Tenancy
        • Joint Tenancies
        • Succession
        • Subletting & Lodgers
        • Running a Business from Home
        • Pets
        • Right to Buy
      • Your Neighbourhood
        • Care of Neighbourhoods
        • Car Parking
        • Garages & Garage Plots
        • Gardens
        • Garden Care Scheme
          • Garden Care Specification
        • Rubbish Disposal
    • Factoring
  • Join In
    • What is Tenant Participation?
    • Tenant Participation Action Plans
    • Tenant Involvement Group
    • Tenant Scrutiny
    • Tenant Organisations
    • Consultation & Information
      • 2025 Rent Increase Consultation
      • 2024 Rent Increase Consultation
      • 2023 Rent Increase Consultation
      • 2022 Rent Increase Consultation
  • Downloads
    • Documents & Reports
    • Talkback Newsletter
    • Leaflets
    • Forms
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    • Assurance Statement
    • Board
      • Minutes of Meetings
      • Agendas & Reports
  • About us
    • Our Publication Framework
      • Guide to Information
    • Our Vision
      • Happy to Translate
    • Vacancies At ELHA
    • Our Performance
      • Performance 365
      • Tenant Satisfaction Survey
      • Scottish Housing Regulator Inspection Report
      • How We're Doing
      • ARC Landlord Report
      • Annual Reports
      • Complaints Analysis
      • How We Measure and Report Performance
    • Customer Service Standards
      • Customer Service Timescales
      • Customer Service Expectations
    • More Information
      • Frequently Asked Questions
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      • Cookie Policy
      • Paper Free Campaign
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      • Rent Collector App End User Licence Agreement And Terms Of Use
      • Rent Collector FAQs
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        • Register of Contracts Awarded
        • Staff and Committee Expenses
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ARC Landlord Report

Each year we submit the Annual Return on the Charter (ARC) report to the Scottish Housing Regulator.  The Regulator collects this information from all Registered Social Landlords and then publishes the findings in an individual Landlord Report and provides a comparison tool so anyone can compare their landlord against other RSLs across Scotland.

Landlord Report & Comparison Tool

About us

  • Our Publication Framework
    • Guide to Information
  • Our Vision
    • Happy to Translate
  • Vacancies At ELHA
  • Our Performance
    • Performance 365
    • Tenant Satisfaction Survey
    • Scottish Housing Regulator Inspection Report
    • How We're Doing
    • ARC Landlord Report
    • Annual Reports
    • Complaints Analysis
    • How We Measure and Report Performance
  • Customer Service Standards
    • Customer Service Timescales
    • Customer Service Expectations
  • More Information
    • Frequently Asked Questions
    • Terms and Conditions
    • Fair Processing Notice
    • Privacy Policy
    • Cookie Policy
    • Paper Free Campaign
    • Housing Officer Areas
    • Rent Collector
    • Rent Collector App End User Licence Agreement And Terms Of Use
    • Rent Collector FAQs
    • Who We Are and What We Do
    • How We Work and Make Decisions
    • Who We Work With
    • Our Income and How We Spend It
      • Register of Contracts Awarded
      • Staff and Committee Expenses
  • News

Find us

East Lothian Housing Association
18-20 Market Street
Haddington
East Lothian
EH41 3JL

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Office opening times

Mon
9.00am – 4.30pm
Tue
10.00am – 4.30pm
Wed
9.00am – 4.30pm
Thurs
9.00am – 4.30pm
Fri
By appointment only

Useful numbers

General Enquiries
01620 825032

Repair Line
03000 999 247

More Information

  • Fair Processing Notice
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  • Healthy Happy Homes
  • Scottish Federation of Housing Associations
  • Happy to Translate
  • Disability Confident Employer
  • Digital Participation Signatory
  • Cyber Essentials Certified
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East Lothian Housing Association is a Scottish charity and registered social landlord under the Housing (Scotland) Act 2001 (Scottish Charity No SC028900).
Registered under the Co-operative and Community Benefit Societies Act 2014 No. 2266R(S)

© 2025 East Lothian Housing Association