Senior Corporate Services Assistant

Closing Date: 12/06/2023

Senior Corporate Services Assistant

Full Time - 35 Hours – Office Based

2 year Fixed Term Contract

East Lothian Housing Association is looking for a Senior Corporate Services Assistant, salary £31,518 - £34,456 and final salary pension scheme.

Working flexibly within our Corporate Services Team, you will be the first point of contact for our external customers. You will supervise, work with and support a small team of Assistants ensuring the provision of an effective, efficient professional service to both internal/external customers at our reception area.

As a member of the team, you will play a key role in the management of the department’s responsibilities for a range of key tasks to support the business and also our digital property lettings systems for prospective tenants.  For existing tenants, the role will involve the monthly processing of the Key Tenant Scheme (KTS) tenant discount scheme. Dealing with enquiries from new and existing customers about a range of services over the phone and face to face ensuring excellent customer service and aiming to achieve high levels of customer satisfaction.  

You will have excellent customer service skills; experience of providing services, sometimes in stressful situations; strong verbal and written communication skills.   You must work well within a team but also be happy to use your own initiative, embrace change and adapt to new ways of working.  The ability to work accurately under pressure, keep excellent records and to prioritise work and meet deadlines is essential.

For an informal discussion about this role, please contact our Corporate Services Manager, Caroline Wilson, telephone 01620 825032.

For an application pack, please download from the links below. Alternitively, you can e-mail a request to or telephone 01620 825032 (no cv’s)

Full Application Pack

Application Form (Word)

Application Form (PDF)

Closing Date:  Monday 12 June 2023, 12 noon

Interview Date:  Thursday 22 June 2023

Scottish Charity Number SC028900

ELHA is Disability Confident Employer and is committed to Equal Opportunities

About Us

  • Healthy Happy Homes
  • Scottish Federation of Housing Associations
  • Happy to Translate
  • Disability Confident Employer
  • Digital Participation Signatory
  • Cyber Essentials Certified