Your Neighbourhood and Your Discounts

We spend a lot of time working to make sure that communal areas around our homes are kept in a clean, tidy, and safe condition and that gardens are kept to a reasonable standard. 

We carry out regular inspections of our estates and will contact people who are not following the terms of their Tenancy Agreement by leaving items in shared spaces (stairs, bin stores, drying greens, etc) or allowing their gardens to become unkempt and overgrown, all which have an impact on the safety and wellbeing of tenants, staff and others in the area.

89% of our tenants currently have a rent discount through our Key Tenant Scheme.  The Key Tenant Scheme discounts help to recognise where tenants are managing their tenancies well.  If a tenant is in breach of the terms of the Tenancy Agreement with us, they do not qualify for higher level Rent Discounts which save people up to £360.00 each year. 

We cannot have situations where we are awarding significant Rent Discounts to some tenants who are not complying with the terms of their Tenancy Agreement and creating work for our staff who are having to repeatedly make contact and request work to be done.  This is not fair on the vast majority of our tenants who do consider the area around them, their neighbours, and our staff and contractors. 

We will remove a Gold or Platinum Key Tenant Discount from tenants who are found not to meet the terms of the scheme, and anyone in this situation would need to re-apply for their Key Tenant status once they’ve resolved the problem. 

Please take a moment to consider the area around you, and if there is any action you feel that you need to take.  If you know that you need to do something but struggling to do so, please get in touch with the Housing Team through your My Home account or on 01620 825032.  We should be able to help, or sign post you to someone that can.