Your Account is Changing (except it’s not really)


Published: 30/11/2020

As you know, our My Home service is a one-stop shop for all your tenancy management needs, and you seem to like it – My Home and typically have between seven and eight thousand visits per month.  But that doesn’t mean we’re not continually improving and adding to the services available.

We recently added a rent breakdown on the rent statement page, so you know your full monthly rent charge and any service charges, and now we’ve just launched an adjusted balance display.

This will show your rent balance, any pending Housing Benefit or Discretionary Housing Payment (it can’t do UC managed payments – yet), and any other tenancy debt on your account, e.g. if you’ve had a chargeable repair, and calculates how much you need to pay to clear your account this month.

  • Healthy Happy Homes
  • Scottish Federation of Housing Associations
  • get texthelp Browsealoud
  • Happy to Translate
  • Disability Confident Employer
  • Digital Participation Signatory
  • Cyber Essentials Certified