What are Our Staff Doing?
Almost all our staff are working from home. A very small number (usually two or three staff members) go into our Head Office each day to keep our essential services running, including postal services for our tenants that are not yet paper-free.
A small number of ELHA staff, along with many R3 staff, have now been placed on Furlough. However, some R3 staff are continuing to work to provide cover for urgent and emergency repairs, and to do any works to empty homes to be allocated to homeless households. So, if you see an R3 van out and about, please be assured that our operatives are undertaking essential work.
Occasionally, ELHA staff will also be working in the community, but again relating to urgent or essential work only. Our priorities at the moment relate to the safety and wellbeing of our tenants and preventing or alleviating homelessness.
But we have been very busy. In particular we have been working with tenants affected by the crisis and helping to support people who need help to apply for Universal Credit or other welfare benefits. We also want to be a responsible business, so we are making sure things like payments to our suppliers continue to be made on time, and as it is also our financial year end, this is keeping staff involved in that side of things rather busy too!
Fortunately, because of the investments and developments in IT that we have made in recent years, our systems support widespread remote working amongst our staff, so we have been able to follow the Government guidance around working from home, whilst also keeping all our core services running.
We extended the opening hours of our online Live Help at elha.com, as well as our repairs line (03000 999 247) as soon as the Government started to impose restrictions. We will continue to do this until these restrictions are lifted. These services are available Monday to Friday, 8.30am to 4.30pm (4.00pm on Fridays) – but we will still be closed on Good Friday and Easter Monday.