These Homes Update
These Homes, our new Digital Lettings Service, went live in March this year, and we advertised our first properties in April. So now that it’s been running for just over six months, we’d like to let you know how things have been going.
So, since launch:
- Over 2,500 households have registered for housing with us
- We’ve assessed over 3,000 Priority Pass applications (and awarded around 1,000)
- We’ve advertised 55 available homes (that’s more than the whole of 2020-21)
- 46 applicants who applied for available properties are now living in their new homes (and there are several more with a confirmed offer who will get their keys shortly)
The transition to the new system has gone far more smoothly than we expected, and while there are always opportunities to improve any service, we’re very pleased with how things have gone. And apparently so are our applicants, with the average satisfaction score sitting just over 8/10: