The Good the Bad and the Ugly

Published: 11/02/2021

Well, the 2021 rent increase consultation definitely made January interesting!  We’re really pleased that most tenants who took part visited the new consultation area and read the information there, including the frequently asked questions (FAQ) before commenting.  

As usual, we would like to highlight some of the comments received by you.

The Good

“I was given a chance of a home and it’s great. I was looked after by your staff and they have been very helpful, the house itself is amazing and well worth the rent.”

“Rents are a little more than the Council, but the repairs and help services are so much better.”

“Live in a lovely area. Couldn't ask for anywhere better.”

The Bad

"The price I pay in rent for a one bedroom flat is more expensive than a 2 bedroom flat with the Council. This never makes sense to me. Surely my one bedroom flat should be cheaper???”

(Some of the main reasons why our rents are not the same as ELC are detailed in the FAQ – it’s still available to read on  It is worth noting that our rent increases have been lower than ELC's for the last 5 years)

 Visit the info page

The Ugly

“I do not have a computer so these questions do not apply to me.”

(Yes, they do.  If you don’t have a computer, the questions were still asking your opinion about the rent you pay and to choose between Captain Discount's 3 Year or 5 Year deals.  Tenants who are not yet paper-free were sent a printed form to return.  If a consultation is only relevant to tenants who use My Home, we only send it to My Home tenants).

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