One of our tenants let us know that someone had called him claiming to be from his landlord (us) and told him that for a payment of £15, he could get his repairs dealt with as a priority. Fortunately, he didn’t fall for it.
Our repairs are carried out according to our priority system – if you have an emergency, we aim to have made it safe within two hours, but if you have a routine repair, the target to get it completed is 10 working days. It can sometimes take longer if we need to order a special part (and we are experiencing some issues with availability of materials like everyone else at the moment), or if the repair is more complicated than expected, but our average time to complete routine repairs is usually between 5 to 8 working days.
But we would never ask for any payment from our tenants when we are responsible for a repair, and we don't operate a queue jumping system either! Please let us know if anyone contacts you pretending to be from ELHA when they are not.
For more information, visit Performance 365 to see our performance on repairs and many other areas of our business you may be interested in.
If you’ve been targeted by fraudsters, you can report this through the Action Fraud website: