Right to Repair and Alternative Contractors
The Right to Repair Scheme ensures that Housing Association tenants receive a good repair service for important repairs. Repairs which fall under Right to Repair must be completed within a set response time, and if we fail to meet this timescale, we must pay you compensation. You also have the right to use an alternative contactor to carry out a repair if we’re unable to do it, and we will cover the costs (as long as the reason we were not able to complete the repair isn’t because you were not home or refused access to your home when a repair operative arrived).
Right to Repair works will still be carried out during lockdown restrictions.
The alternative contractor for all repairs other than repairs to your gas systems is East Lothian Council. The alternative contractor for gas repairs is R3 Repairs Limited.
To find out more, please visit the Right Repair page on elha.com.