Rent Collector - Dos and Don'ts

✅Do: Set up EZPAY to pay Rent Due

If your bank supports EZPAY, it's the easiest and most convenient way to pay your rent. Payments are made automatically when they're due, helping you stay on track.

❌ Don't: Make a bank transfer using Rent Collector's bank details

Although you may see our bank details within your banking app, these are not intended for manual bank transfers. Payments made this way often arrive with little or no identifying information, meaning we may be unable to apply them to your rent account until you provide transaction details.

✅ Do: Check the App regularly

Even if you have automated EZPAY payments set up, it's a good idea to log in regularly to keep an eye on your account and stay informed.

❌ Don't: Set up a regular payment for a one-off payment

It's easy to forget to cancel a regular payment after it has been made, which can lead to unexpected additional payments the following month. This is especially important if you use EZPAY. For one-off payments, use the Instant Payment or One-Click Payment option instead.

✅ Do: Use Regular Payments in a way that suits you

Rent Collector offers flexible payment options. For example, if you receive Universal Credit to help with your rent, you can set up Rent Collector to recognise when your payment arrives and pay your Rent Due on the same day – use the “When I get a payment” feature in the Regular Payments menu.

❌ Don't: Switch joint tenant logins in My Home

If joint tenants swap logins, the system may detect two different My Home accounts using the same Google or Apple ID, triggering a security block. If you and your joint tenant need to switch accounts, please contact us and we'll be happy to help.

✅ Do: Personalise your App

Choose from a range of colourful themes to make the App your own. After the default theme, the Unicorn theme is the most popular choice and we have to admit, it's a staff favourite too!

❌ Don't: Struggle on your own if you need help

If you're having difficulties using Rent Collector, support is available. The Digital Support Request Form in the Rent Collector section of My Home can be used to:

• Get help setting up the App
• Receive advice on the best payment options for you
• Report a problem or technical issue
• Request support with managing regular payments

Our team is always happy to help you get the most out of Rent Collector.

Need assistance? Simply complete the Digital Support Request Form in My Home and a member of our team will be in touch.