As we move into Phase 2 of the National Route Map, we are able to increase the services we offer. This Newsflash outlines the most important changes.
Please remember that if you need to use any of these services and anyone in your household is shielding or has any Coronavirus symptoms, you need to let us know, so that we can make special arrangements for any visits we need to make.
From today, Monday 22 June 2020, our repairs and maintenance services will start to return to normal. In particular, we will start external works again, and you can expect to see more R3 vans going around. In summary:
Emergency and Urgent Repairs – normal service
Routine Repairs – available on request (book as normal through your My Home account or call 03000 999 247 – there may be a reduced number of appointment slots available)
Gas Serving and Maintenance – normal service
External Maintenance and Upgrades – normal service
Internal Upgrades (e.g. kitchen and bathroom improvements) – on hold until at least Phase 3 of the National Route Map, but we still expect to complete our full 2020/21 programme by the end of March 2021
Some aspects of the government guidance remain unclear, but it is our current understanding that services can return to normal from Monday 29 June 2020. Of course, our sign-ups and viewings will be a little different as we need to stick to the social distancing guidelines, and our staff need to wear appropriate PPE, but with most of our sign-up process completed online, there should not be too much difference to our normal service.
Mutual Exchange Service
This service will start to return from Monday 29 June 2020. From this time, we will be able to deliver all aspects of our service where someone in the chain resolves a housing need through the house moves. If the chain involves a swap with another landlord though, whether or not the exchange can happen will depend on their approach, which may not be the same as ours. We intend to offer full Mutual Exchange services to all tenants, regardless of whether or not any housing need is addressed by the moves, from Phase 3 of the National Route Map.
New Housing Developments
These have been delayed due to the national shut down of sites. We are particularly sorry for the delays at Bothwell Avenue in Haddington, where six new homes have already been allocated.
In normal times, as new homes are getting finished, there are often many trades working in houses at the same time to get the last bits and pieces finished. The new restrictions means this kind of working is no longer possible, and so, even though these homes are nearly finished, it looks like being quite a few weeks still before they will be complete. We will discuss the options available with the applicants who are waiting to move in.
We intended to re-open our office when non-essential shops opened again, but we are just taking the opportunity to do some redecoration and a few other improvements – and of course install one of the now familiar “sneeze screens”. We should be open again soon and we will let you know when this happens.
Initially we expect to have slightly reduced opening hours of 9.30am to 12.30pm and 1.30pm to 4.00pm – this is so that we can keep staffing numbers in our office to a minimum by allowing time for post to be distributed and franked at the start and end of each day, and to avoid the need for lunchtime cover.