New Complaint Procedure

Complaint Face

Published: 17/05/2021

We like to think that most of our tenants are happy with the services we provide, but we’re not perfect and there’s times when you need to make a complaint.  No one should ever feel that making a complaint is ‘being a nuisance’ – we welcome them, as it is one of the ways we’re able to identify areas where we need to make improvements.  

See our most recent complaint analysis to see how we use complaints to improve services

Complaint Analysis 

We follow the Scottish Public Services Ombudsman (SPSO) Model Complaint handling Procedure, and this has recently been updated.  You can read the new Procedure here: 

Complaint Procedure

If you need to make a complaint, you can click the ‘Make a Complaint’ button in your My Home account, e-mail or call us on 01620 825032.

Scottish Public Services Ombudsman

About Us

  • Healthy Happy Homes
  • Scottish Federation of Housing Associations
  • get texthelp Browsealoud
  • Happy to Translate
  • Disability Confident Employer
  • Digital Participation Signatory
  • Cyber Essentials Certified