National Panel of Tenants and Service Users


Published: 14/11/2022

The Scottish Housing Regulator set up the Panel in 2013 as one way to effectively engage with tenants and other service users.  The Panel helps the Regulator hear about views, experiences and service priorities.

Topics covered by the Panel so far include:

  • Rent affordability
  • Service quality
  • Value for money
  • Performance reporting
  • Experiences of using homelessness services
  • Antisocial behaviour
  • Tenant safety
  • Empowering tenants
  • Gypsy/Traveller site standards
  • Experience of owners using social landlord factoring services
  • Receipt of information on landlord Annual Assurance Statements
  • Impact of the pandemic on:
    • Landlord services
    • Family and financial circumstances
    • Experience of heating their home
    • Digital access to services

All of the published reports from the Panel can be found on the Regulator’s website:

Research Reports

If you want to find out more about the Panel or if you’d like to join the Panel, you can also do this on the Regular’s website:

National Panel of Tenants and Service Users 


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