It has been both a busy and a quiet few months due to lockdown, but following the easing of lockdown restrictions, we expect to re-open the office on 26 April 2021.
Only a limited number of visitors will be allowed in the office, and face coverings must be worn. As most of us will still be working from home, if you would like to speak to someone in particular, please call or e-mail instead of visiting the office.
Repairs & Maintenance
Any repairs you reported during lockdown will be scheduled starting from 26 April. We have quite a backlog to work though, but we will get to everyone. We expect to have repair booking available in My Home on 15 April. You will only be able to book repairs from 26 April, and availibility is likely to be limited while we schedule repairs which have been waiting for lockdown to be lifted. You can track your repairs in the My Home Repair History page.
Planned Maintenance is expected to start on 3 May 2021 – see our Planned Maintenance calendar for more details.
If you had planned maintenance booked which had to be postponed due to the lockdown, we will be in contact with you to arrange a new date and time. This includes the fire alarm upgrades.
Allocations & Mutual Exchanges
We were only carrying out mutual exchanges during lockdown where there was a specific housing need, but from 26 April we will be accepting all mutual exchange requests (and if we need to visit you we will still be using safety procedures – watch the video). Allocations have continued as normal and if you have been registered with Homehunt, don’t forget you need to re-register with These Homes by 16 April 2021 to keep your original registration date.
If your exchange was approved, but no sign up had been arranged due to lockdown, your Housing Officer will be in touch to arrange a sign up and exchange date. The same goes for any other tenancy changes.