Lockdown - Again

ELHA SPRITE Mask

Published: 12/01/2021

The latest lockdown means that we have had to change a few things:

Repairs

Unfortunately, we are back to only dealing with emergency and urgent repairs.  You can still book routine repairs in your My Home account though, but you will not be able to schedule an appointment - instead we will get back in touch with you to arrange a date as soon as the restrictions are lifted.  if a repair is urgent, please call R3 on 03000 999 247.

Defects

If you are in a new build property which is still in the defects period (less than 12 months old), only emergency repairs are being dealt with.  You can still log routine repairs through My Home, we check in each week with Barratt’s New Home Care Team, and your defect will be dealt with once restrictions are lifted.

If your defect appears to be turning into an emergency, you can contact us on 01620 825032 and choose the ‘other maintenance’ option from the phone to ask us to escalate your defect.  Please have your defect order number ready before you call so that we can pass this on to New Home Care (you can find this on your Repair History page in My Home).

Allocations, Transfers & Mutual Exchanges

We will continue to allocate and relet our empty homes as normal, but mutual exchanges will only go ahead if there is a need for at least one of the households involved to move home, for example, one property is overcrowded and they are exchanging into a suitably sized property.  Other mutual exchanges can resume once restrictions are lifted.

Home Visits

We will only visit your home if it is absolutely essential, and we will be in contact with you in advance of the visit to make sure you know what to expect.

Office Visits

Our offices are currently closed to the public, and meetings at our offices are by appointment only.  Most of our staff are working from home and can be contacted through the My Home contact form or by e-mail at enquiries@elha.com. 

Telephone Calls

Our telephone lines are open, but we ask that if you have internet access, please send any non-urgent enquiries via the My Home contact form or e-mail, to free up the phone lines for urgent enquiries and tenants who don't have internet access.

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