How To Get A Quick(er) Answer

ELHA SPRITE Girl With Tablet

Published: 28/09/2021

If you telephone us with an enquiry about anything to do with your house, which is not a repair, e.g. the new Legionella checks we need to do, some planned maintenance you have coming up, or just a general enquiry about the condition of your home, please choose option 1 (ELHA tenants), and then 2 (other maintenance).  As we still have many staff working from home, we're not able to transfer calls if you end up with the wrong department or talking to a member of staff who doesn't know the answer to your enquiry and will need to arrange for someone to call you back.

If you can, please use the Contact Us form in your My Home account for enquiries.  Not only does this send us an e-mail alert, it also means your enquiry is logged on the system, helping us to identify any frequently asked questions we might want to answer in future editions of e-Talk and Talkback.

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