Getting the Best from Rent Collector – Connections

Did you know that Rent Collector is your own personal window into other services?  When you first log in, the App links through into your My Home account, and you can then link it to your bank.  It also can be linked to the DWP for quick access to your Universal Credit journal. 

These links don’t mean that My Home can see your bank and UC details – it can see who you bank with and any payment you’ve made to your rent account, but everything else that displays in the bank section of the App is for your eyes only, and none of this data is ever stored.  Plus, it will only show the link to the UC journal if we know you receive Universal Credit.

You can even lock your Rent Collector App to your fingerprint or Face ID for extra security if your phone has those features so only you have access to it – just go to the three dots menu and click settings to turn it on.

Rent Collector, My Home and Repayment Agreements

Rent Collector will look at your rent charge, any Rent Discounts you’re entitled to, any payments you’ve already made, and any other charges or agreements on your account, and calculate a ‘Rent Due’ figure for the month.  This means you always know how much you have left to pay and if you need to make a repayment agreement you can do that too, there’s no need to contact us, just tap the house icon to go to your My Home account, then go to the Rent Agreements section in My Home (it’s in the My Account box) and set up a new agreement there.

It's easy to move between Rent Collector and My Home – just tap the My Home icon in the top right of the screen to access your My Home Account. 

Keep your Bank Account connected

All banks require users to re-authenticate Open Banking connections every 90 days.  You will receive automatic reminders from Rent Collector to do this, and if you don’t re-authenticate your bank connection, the bank will close your connection and you’ll have to reconnect it.  You may also lose some services, including Rent Collector’s ability to remind you when a payment is due.  So please don’t ignore these e-mails if you get them – just open Rent Collector and with a couple of clicks you’ll be done.

Rent Collector can also connect to your UC Journal

If you receive Universal Credit, either paid to yourself or paid directly to us, you should have a UC icon next to your My Home icon and the 3 dots menu.  Tapping that takes you to log into your UC journal.