Don’t Miss Out on your Rent Discounts!

29 May 2024

ELHA King Queen Sprites

Our Key Tenant Scheme (KTS) is now over seven years old, with tenants who have been Platinum Key Tenants from day one now having received over £1,900 in Rent Discounts during this time!

We want to help all our tenants to claim their Rent Discounts, but we know there’s a few things that trip some people up every month.  So, here’s a few tips to keep your Rent Discounts where they should be - in your bank account!

Make sure you’re in for any visits

If you’ve arranged a visit, or if we’ve arranged one and given you enough warning about it, please make sure you’re in as you can lose your Key Tenant status if you are not at home when we call.  If you need to rearrange a visit, that’s fine, just contact us to let us know that you won’t be home and save us a wasted journey.  This applies to all home visits and is no longer just limited to repair calls. 

Make sure you’ve paid your full ‘Rent Due’ by the 28th of each month

Your Rent Due is either your rent minus any Rent Discounts, or your rent plus any repayment agreement or other charges, again minus any Rent Discounts.  The monthly Key Tenant Scheme process, which tells us who qualifies for a Rent Discount on the 1st of the following month, is run after midday on the 28th of each month, so make sure your payment is made before this.  
If you’re having any problems making a payment, get in touch as soon as possible – as long as we know you’re working with us, we should be able to come to an agreement.

Respond to your repair surveys

This catches people out every month.  Repair surveys are on your Repair History page in My Home, not in the Ideas & Opinions box like most of the other surveys.  If you’ve had a repair survey e-mail, just click the link in the e-mail, or pop into your Repair History page, and click on the speech bubble icon to open up your survey.

Because this results in more lost Rent Discounts than anything else, we will be introducing an automatic e-mail reminder later this year.  But until then – please check your Repair History page and make sure you keep your Rent Discounts.