Did You Know…
One of our Platinum tenants spotted that her total Key Tenant Rent Discounts didn’t seem to add up, and sure enough, the total was only counting back to January 2020 (the first Key Tenant Rent Discounts were given on the rent for May 2017). So we had the system updated to show all Rent Discounts, and what do you know – any tenant who has been Platinum right from the start has now received over £1,000 in discounts!
And now that I have the attention of the Platinum tenants – during Lockdown when only emergency repairs were being carried out, the requirement for Platinum Key Tenants to complete repair surveys was temporarily switched off. This has now been switched back on. To check if you have outstanding surveys, pop into your My Home account, click on the Repair History button in ‘My House’, and look for any red comment icons. If you have one (or more than one), just click on each icon to open the form and give us your feedback.