Check Your E-mail!
If you are paper free, please remember to check your e-mails at least once per week, and to add the @elha.com domain to your safe senders. If we send you an important letter, and you do not read it, the fact that you hadn’t checked your e-mails or it went to your spam folder will not be grounds for appeal if you miss something.
After all, ‘I didn’t open the letter’ or ‘my dog sometimes eats the post’ wouldn’t be accepted from someone who receives print letters.
So please – make sure your inbox isn’t full, add us to your safe senders, check in regularly and open any e-mails from us. And remember, if you think you may have missed a paper-free letter, all the letters we have sent you since July 2015 are saved in your My Home account, and you can view and download them whenever you like.