HeatSage is a solution to manage electric storage and water heaters intelligently and effectively. It consists of a Smart Load Switch, a Temperature & Humidity Sensor, and a cloud-based weather compensation service.

What does this do and how does this work?

HeatSage has a Smart Load Switch device (in your electricity meter cupboard) and a Temperature & Humidity Sensor (in your living room).

The sensor is used to monitor the temperature in your home to ensure you are receiving the correct heat. The HeatSage system reviews the weather forecast in your area and automatically alters the charge period of your storage heaters. This means that the charge period in warmer weather will be reduced and in colder weather will be increased (within the available OffPeak times).

How can I choose when I want to be warm?

Upon installation Connected Response will set your heating to a standard setting. At any time you can change the heat settings by emailing connected response on info@connectedresponse.co.uk or phoning 0800 048 9220.

How will my hot water work?

Your hot water will automatically be set to charge for two hours between 05:00am and 07:00am. Depending on your tariff we can alter this as required. This can be changed by sending an email to us or calling Connected Response.

During the installation your old timer will be removed and a new hot water switch fitted. This should be left in the ON position at all times, and only used to switch off the hot water completely if you are going away for a few days and do not need any hot water. When the hot water is charging, the red light on the Water Heater Switch will be ON.

If you have an existing boost button, this will work as normal. If not, then use the blue circular button on the centre of the Smart Load Switch.  

What is expected of me?

To maximise the efficiency of HeatSage you must let connected response know:

• if you change energy supplier
• if you change energy tariff
• if you plan to move out of the property

This will ensure your heating and hot water is being charged at off peak times.

Contact connected response if you make any changes by emailing or phoning.

Which energy tariff works best?

HeatSage works best with an Economy 10 tariff or any tariff that provides an afternoon charging period but still works effectively with an Economy 7 tariff. If you do change your tariff, please remember to contact connected repsonse.

An Economy 10 electricity tariff gives you access to up to ten hours of cheaper electricity a day. It provides three hours of cheaper electricity at night, three hours in the afternoon and four hours in the evening.

An Economy 7 electricity tariff gives you lower rates at night and more expensive rates during the day. The cheaper rate usually runs between midnight and 7am, with the more expensive rate covering the rest of the day subject to slight variations between different energy suppliers.

Precise timings and cost of Economy 7 and Economy 10 tariffs can vary.

What if I have a smart meter installed?

We recommend having a smart meter installed as it helps you to review and potentially reduce energy consumption. There is no impact to the service if you have a smart meter or not.

What is that small box in my living room?

This is a Temperature & Humidity sensor. This device allows us to determine that the heat provision is working as expected. Please do not remove or cover this sensor.

Will HeatSage save me energy?

HeatSage is designed to maximise the efficiency of your heaters to allow you to be warmer and more comfortable in your home. If you avoid using extra heating it will help reduce your overall use of electricity.

To further increase the potential to save energy you should consider using an Economy 10 tariff because of the availability of an afternoon charge.

What are the suggested input and output positions for the dials on my storage heaters?

The INPUT dial controls how much energy is stored in the heater overnight – to get the best out of the weather compensation service, we suggest setting the input dial to 6. The OUTPUT dial controls how quickly the heat is released out of the storage heater; we suggest setting the dial to 3. You can choose what best suits your needs.

If any of your heaters have different types of controls, you should contact your Housing Officer for advice.

I want to change my heating and/or hot water settings, what can I do?

To make changes contact connected response by emailing info@connectedresponse.co.uk detailing your name, address, contact details and requirements. Alternatively, phone on 0800 048 9220 during normal working hours. Normal office hours are 9am – 5pm Monday to Friday, excluding public holidays.

If your storage heaters or water tank are not working, please contact ELHA via your MyHome account or email maintenance@elha.com